Clinic Community Liaison, Bureau of Public Health Clinics

About the role

The Bureau of Public Health Clinics (BPHC) mission is to promote a healthy community by providing New Yorkers with the resources needed to make informed and empowered health decisions; identify and treat tuberculosis and provide immunization and sexual health services regardless of ability to pay or immigration status.

To achieve its mission, the BPHC provides direct clinic services to people seeking health care; monitors disease trends; provides education and training to service providers and community groups; conducts research; and develops policies and programs to deliver high quality clinical care which best serve New Yorkers.

BPHC seeks to hire a Clinic Community Liaison. This position will work closely with the Clinic Manager.

Duties Will Include but Not Be Limited to

Community Focus

• Expand the Bureau of Public Health Clinics (BPHC) Sexual Health Services to historically underserved, underrepresented, marginalized and communities of color throughout NYC.
• Work with community organizations and gatekeepers that service these identified populations so that barriers to HIV prevention/treatment care are provided and available to all.
• Works with partner community-based organizations and facilities to schedule appointments in the Electronic Medical Appointment (EMR) for clinic services.
• Responds to the community via phone and in-person inquiries regarding the Bureau of Public Health Clinical services.
• Prepare letters for Clinicians to be delivered to patients that need to be outreached to return to the clinic for additional service and or treatment.
• Prepare Triage/intake cards for the next day and to ensure that members of the public needing our sexual health services receive timely services.

Community Health Improvements

• Strategize and increase access of PrEP continuity services to historically underserved, underrepresented, marginalized and communities at increased risk for HIV infection including heterosexual women, Transgender, Gender Non-Confirming and Non-Binary (TGNCNB) women, and Black and Latino Young Men who have Sex with Men (YMSM), ensuring equal health is available to all in NYC.
• From a health equity lens, identify and address real time feedback/concerns from stakeholder, communities and community organizations.
• Provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have and facilitating accordingly based on patient's needs.
• Assist with reviewing her charts for errors by assisting in the QA and QI processes and thus ensuring that errors are limited and thus ensuring the quality of data collected and entered into our EMR is accurate.
• Train employees, observe and report progress to Clinic Manager.

Data collection

• Triage incoming patients and promptly and appropriately obtain relevant adequate information to make a proper referral.
• Review with patient their reason for visit and continue services for screening-only patients in the express clinic by entering data into EMR.
• Record relevant data in the corresponding database and EMR records, identifying and issues with appropriate parties.
• Working in collaboration with appropriate units for EMR updates
• Testing and updating the incoming Telemedicine phone messages
• File patient's chart daily under current day.

Why you should work for us

• Benefits: City employees are entitled to unmatched benefits such as:

• o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
• o a public sector defined benefit pension plan with steady monthly payments in retirement.
• o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Additional information

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.

We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.

As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.