Clinic Director (BCBA)

About the Role

At Helping Hands Family, clinic leadership is about creating the conditions for children, families, and clinical teams to thrive. We're seeking a Clinic Director who is energized by mission-driven work, passionate about developing people, and ready to lead day-to-day clinic operations with both heart and accountability. In this role, you'll help build a strong, high-performing team while ensuring our clinical staff can deliver exceptional care to children with Autism Spectrum Disorder (ASD).

Our Leadership Philosophy: "Take care of the kids. Take care of the team. The business will take care of itself."

Operational Execution & Performance Management

• Execute established operational plans and initiatives defined by regional and organizational leadership to achieve clinic performance targets
• Own and deliver defined clinic KPIs (utilization, productivity, staffing, dosage) through disciplined, data-driven management
• Oversee scheduling, staffing ratios, capacity planning, and resource allocation to optimize service delivery and financial performance
• Analyze performance data to diagnose gaps, adjust operational priorities in real time, and prevent metric decline
• Participate in structured scorecard reviews and performance discussions to maintain accountability to defined targets

People Leadership & Development

• Lead, mentor, and empower the Clinical Supervisor, Office Manager, BCBAs, and RBTs to achieve clinical and organizational objectives
• Build a collaborative, accountable, and high-performing team culture through active listening, coaching, action planning, and daily guidance
• Reinforce and execute established leadership development programs and succession planning at the clinic level
• Apply both accountability and praise evenly - recognizing wins with the same urgency as correcting concerns
• Coach continuously, developing people daily with encouragement, feedback, and presence rather than waiting for formal reviews

Clinical-Operational Partnership

• Partner with the Clinical Supervisor and BCBAs to ensure that operational decisions support clinical quality and client outcomes
• Navigate the intersection of clinical priorities and operational demands with shared decision-making and mutual respect
• Ensure appropriate staffing and scheduling to support supervision requirements, treatment fidelity, and continuity of care

Communication & Influence

• Communicate with clarity, transparency, and professionalism across all levels; foster psychological safety across the team
• Adapt communication style to audience - executive, peer, frontline, and family
• Lead difficult conversations with empathy, directness, and follow-through
• Influence clinic-level decisions through data, storytelling, and relationship - not just authority

Client & Family Experience

• Champion a client-centered experience by aligning clinic operations to support family engagement, satisfaction, and retention
• Serve as an escalation point for complex client and operational concerns, ensuring timely resolution and continuous quality improvement
• Build and maintain relationships with families, including those who may be uninvolved, have had negative prior experiences, or are unfamiliar with ABA therapy.

Financial & Business Acumen

• Manage clinic budget with discipline; monitor expenses, control costs, and ensure resources are allocated to support both clinical quality and financial performance
• Review budget-to-actual performance regularly; identify variances and take corrective action to keep the clinic on financial target
• Make informed staffing and scheduling decisions with an understanding of their direct impact on labor costs, utilization, and clinic profitability
• Interpret financial reports and connect operational decisions to business outcomes
• Understand the financial levers that drive clinic performance and use that knowledge to inform day-to-day operational decisions

Change Management & Adaptability

• Implement organizational changes with clarity, urgency, and discipline while maintaining team stability
• Collaborate with Regional and Support Center leadership to ensure clinic operations consistently execute established business and clinical strategy

Compliance & Quality Standards

• Ensure compliance with all regulatory requirements, documentation standards, and internal policies
• Participate in organizational operating rhythms, including structured meeting cadences, scorecard reviews, and goal-setting processes
• Identify opportunities for operational improvement while maintaining quality and safety standards

Mission Alignment & Culture Stewardship

• Model HHF's values and leadership philosophy in every interaction and decision
• Build and sustain a values-driven, accountable culture that reflects the organization's mission to change lives every day
• Foster psychological safety and inclusive team environments across diverse teams
• Additional duties as assigned

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or related field preferred; equivalent demonstrated operational leadership experience considered, master's degree
• Minimum 6 years of experience in operational leadership roles within healthcare, behavioral health, or related service industries
• Proven success in managing budgets, driving performance improvements, and leading large, diverse teams
• High emotional intelligence with excellent communication, change management, and conflict resolution skills
• Strong analytical, critical thinking, and ability to manage performance through data and defined KPIs
• Full commitment to working onsite during designated hours

Preferred Qualifications

• Experience in Applied Behavior Analysis (ABA) therapy settings or pediatric behavioral health
• Familiarity with electronic health record (EHR) platforms, particularly CentralReach or similar scheduling and practice management systems
• Understanding of ABA clinical workflows, including supervision structures, treatment planning, and RBT career development
• Experience with new clinic launches, facility conversions, or scaling operations in a multi-site environment

Physical Requirements

• This position requires the capacity to occasionally lift and transport items weighing up to 25 pounds.
• Despite its primarily sedentary nature, this role requires prolonged periods of standing and frequent movement within the clinic environment.
• Candidates must be comfortable working near young children, including potential exposure to bodily fluids.
• The position involves exposure to a range of odors, fluctuating temperatures, and occasional loud noises.

Pay and benefits

Helping Hands Family Base Salary Range $85,000 - $95,000 USD

Ready to Make a Difference? Apply Now!

Helping Hands Family (HHF) is Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025. We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children's lives.

Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential.