Clinic Operations Supervisor - Northern Virginia - Hamaker Court

About the role

Kids Are Our Everything.

Department

10071 Northern Virginia Clinics

About the Role

The Clinic Operations Supervisor provides direct supervision of the front-line practice staff. Will coordinate overall operations of the practice and manage issues related to facilities. Will assist to implement goals, objectives, practice policies and procedures and systems.

Minimum Education

• Bachelor's Degree or equivalent & relevant work experience (Required)
• Minimum Work Experience
• 2 years of progressive experience in a healthcare setting (Required)
• 2 years of supervisory/team lead experience required (Required)

Functional Accountabilities

Growth

• Encourage and share new ways of making the right work easier to do.
• Recognize and share incremental improvements in operations
• Monitor and promote efficiency in the team's operations

Clinic Operations Management

• Provide direct oversight of day-to-day operations of the practice.
• Troubleshoot operational issues and develops action plans w/ manager to resolve.
• Assist manager in developing performance standards to achieve department goals, developing and implementing policies and procedures.
• Ensure accuracy of work/registration processes by staff; Implement training and testing of staff; optimize time-of-service collections. Ensure cash collections processes are performed completely and accurately.
• Assist the manager in evaluating current business as well as new program initiatives.
• Ensure adherence to corporate policies and procedures

Budget & Financial Management

• Ensure vendor invoices are entered to be processed.
• Monitor supplies and orders as necessary.
• Review monthly practice performance report with manager to ensure expenses are within budgeted projections.

Quality Control and Performance Improvement

• Implement monthly customer satisfactions surveys.
• Work with manager, physician leader, and QI Specialist to make improvements as indicated by survey results.
• Ensure quality of registration process by reviewing registration denials and provides feedback to staff.
• Lead performance improvement initiatives as identified by management team.
• Ensure that performance boards are implemented.

Human Resources Management

• Participate in selection/hiring process of new staff.
• Establish work schedules for staff.
• Train and mentor administrative team and provide on-going performance feedback
• Conduct performance evaluation and manage staff performance goals.
• Performs disciplinary actions as needed.

Administrative Tasks

• Perform administrative tasks such as payroll, time records.
• Complete requisitions and OCR entry.
• Other tasks as necessary.

Benefits That Support You

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.