Clinical Business Operations Representative 3

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About the role

The University of Miami/UHealth department of Neurology has exciting opportunity for a Full Time Clinical Business Operations Representative 3 to work in Miami, FL. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations.

The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Responsibilities

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Department Specific Functions

• Coordinate and manage patient scheduling for the Epilepsy Monitoring Unit (EMU), Home EEGs, Video EEG admissions and epilepsy clinic appointments, ensuring timely access to care and efficient utilization of resources.
• Serve as a primary point of contact for patients and families, providing guidance regarding EMU admissions, Home EEG referral requirements, appointment preparation, and post-visit follow-up expectations.
• Obtain, verify, and maintain patient demographic information, insurance coverage, confirm relevant referrals, and authorizations required for epilepsy-related procedures, appointments and testing.
• Review clinical records for completeness and accuracy, ensuring all required documentation, physician orders, prior authorizations, and supporting clinical information are in place prior to scheduling services.
• Manage a high volume of incoming calls and electronic communications, triaging patient concerns, coordinating care, answering questions related to epilepsy services, and routing messages appropriately.
• Collaborate closely with physicians, EEG technologists, nursing staff, inpatient units, and administrative personnel to facilitate seamless coordination of EMU admissions, diagnostic testing, and patient flow.
• Monitor scheduling capacity and support efficient management of EMU resources to reduce delays, maximize utilization, and improve patient access.
• Provide cross-coverage and operational support to team members during periods of high patient volume, staffing shortages, or increased demand for epilepsy services.
• Communicate effectively with providers, trainees, leadership, and staff regarding scheduling priorities, patient care needs, testing requirements, and operational updates.
• Maintain strict confidentiality of patient information and ensure compliance with University policies, HIPAA regulations, and departmental procedures.
• Support the delivery of high-quality epilepsy care by helping manage the complex coordination and administrative workload associated with a busy, high-volume epilepsy practice.

Additional information

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High School Diploma or equivalent/relevant experience certification or license
• Minimum 2 years of relevant experience required

Knowledge, Skills and Abilities

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education, certifications and/or work experience may be considered.

Pay and benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Job Status: Full time

Employee Type: Staff