Clinical Care Coordinator - Cantonese/Mandarin (RN License)

About the role

Imagine a center where our seniors can receive transformative health care that will allow them to age at home and in their communities.

At Asian Health Services, we recognize that so many of our elderly patients continue to struggle to get the care they need because of challenges that go beyond the walls of the clinic.

To address these gaps, we’ve found a solution and model of care that integrates the quality care our elders receive at our health center with the most comprehensive support system, like transportation, culturally-inclusive meals, and social activities, our elders deserve.

We are building a Program of All-Inclusive Care for the Elderly (PACE) to bring life-changing, culturally competent care to low-income seniors-supporting them as they age safely and with dignity, right in their communities. Based on the PACE model, SpringLight Health will offer coordinated medical care, transportation, meals, social activities, medication management, and caregiver support-all tailored to each individual’s needs.

Job summary

The Clinical Care Coordinator serves as the primary nurse care coordinator for an assigned panel of PACE participants. This role is responsible for comprehensive nursing assessments, care planning and effectuation, coordination across settings-including the PACE center, participant homes, contracted providers, hospitals, and skilled nursing facilities-and proactive management of chronic conditions to support participant safety, independence, and quality of life.

Essential Job Functions

• IDT participation and care planning
• Conduct initial, semiannual, annual, and change-of-condition nursing assessments and update participant records in accordance with PACE requirements.
• Present assessment findings to the interdisciplinary team (IDT) and collaborate in developing and updating individualized plans of care with measurable goals and interventions.
• Ensure assigned care plan interventions are implemented, documented, and tracked; follow up with IDT members and external providers to resolve barriers and gaps.
• Longitudinal care coordination
• Provide ongoing clinical coordination for an assigned participant panel, including routine monitoring, triage, and early identification of changes in condition.
• Coordinate preventive care, chronic disease management, health maintenance, and risk-factor reduction for conditions such as CHF, COPD, and diabetes.
• Provide participant and caregiver education related to self-management, medication adherence, symptom monitoring, and the plan of care.
• Maintain timely communication with participants, caregivers, providers, and IDT members regarding changes in needs, services, and follow-up.
• Transitions of care
• Coordinate care during transitions to and from hospitals, emergency departments, skilled nursing facilities, and participants' homes.
• Communicate with hospital and SNF case managers and treating teams to support safe discharge planning, timely post-discharge follow-up, and reconciliation of orders.
• Arrange post-acute services, durable medical equipment, and supplies as indicated by the plan of care.
• Direct nursing care and clinical interventions
• Provide direct nursing care within RN scope as needed, including wound care, injections, IV hydration or therapies per policy, specimen collection, and phlebotomy when applicable.
• Carry out and document nursing interventions and provider orders accurately and promptly in the EHR.
• Triage participant symptoms in person, by phone, and virtually as appropriate, and escalate concerns to the PCP, NP, Medical Director, or designated nursing leader.
• Respond to urgent participant needs and complex clinical situations in accordance with established protocols and escalation procedures.
• Medication-related coordination
• Support medication reconciliation, monitoring for adverse effects, and coordination with pharmacy staff and prescribers.
• Identify and communicate medication adherence issues and safety concerns to the IDT and providers.
• Documentation, compliance, and quality
• Maintain complete, accurate, and timely documentation consistent with PACE policies and regulatory requirements.
• Follow CMS, state administering agency, OSHA, CDC, infection prevention, and organizational requirements within the scope of the role.
• Participate in quality improvement, infection prevention, safety, and audit-readiness activities; report incidents and complete assigned follow-up actions.
• Complete required education, training, licensure, certification, and competency requirements.
• Teamwork and participant-centered service
• Collaborate respectfully with participants, caregivers, colleagues, and external partners to provide coordinated, culturally responsive care.
• Participate in required IDT meetings, trainings, and nursing on-call or after-hours coverage as assigned.
• Contribute to a welcoming center environment and support effective clinical workflows without staff-management or performance-evaluation duties.

Minimum Qualifications

• Graduate of an accredited School of Nursing.
• Minimum 2 years of experience working with a frail or elderly population, or completion of documented PACE training before independent care, consistent with CMS requirements.
• Bilingual ability in Cantonese and/or Mandarin and experience providing culturally and linguistically appropriate services.
• Demonstrated ability to complete comprehensive assessments, perform clinical triage, coordinate care across settings, and collaborate effectively with interdisciplinary teams.
• Ability to document in an Electronic Health Record (EHR) and use standard office software.
• Ability to make home visits as assigned.
• Must meet PACE program competency requirements before working independently.
• Must be medically cleared for communicable diseases and maintain immunizations and vaccines in accordance with policy.

Certifications, Licenses, Registrations

• Current Registered Nurse (RN) license in good standing in California, or ability to obtain as required.
• Current CPR/BLS certification, or ability to obtain within the required timeframe.

Pay and benefits

Benefits That Support YouWe're committed to supporting our team's well-being. Our comprehensive benefits package includes:

• Health & Wellness
• 100% employer-paid medical, dental & vision coverage
• Acupuncture & chiropractic coverage
• Time Off
• 12 vacation days
• 12 sick days

12 paid holidays + 3 floating holidays (additional flexible days you can use anytime)

• Financial & Retirement
• 403(b) with 3% employer contribution + up to 2% match
• Flexible Spending Account (FSA) & Dependent Care Assistance
• Additional Support

Commuter benefits

Long-Term Disability Insurance

Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.