Clinical Director - Orthopedic Surgery

About the role

• Location
• SAINT LOUIS, MO 63141
• Scheduled Hours
• 40

Position Summary

Administers planning, developing, organizing and implementing patient support services activities and management systems that support the successful operations, fiscal integrity of the organization, and customer satisfaction for the patients served by the department.

Primary Duties & Responsibilities

Administration

• Designs, coordinates, and implement plans with various leadership members, including care providers and other management staff to provide quality medical services in an efficient and effective manner.
• Designs and implements process to accommodate patients with urgent medical needs on a same-day basis and patients with routine medical needs on a scheduled basis.
• Provides administrative leadership in designated service areas including call center, patient registration, quality and safety, medical records management, and other patient support domains..
• Tracks key operating statistics and provide management reports.
• Coordinates patient care services with department administrators, division administrators, the Faculty Practice Plan (FPP), other School of Medicine clinical departments, BJC Health Systems entities and other external organizations.
• Access and implement technology tools in consultation and coordination with FPP and WUSM to meet the demands of patients and providers.

Planning

• Implements tactical and strategic planning processes to address changes in services and volume, including formulating recommendations in response to requests for changes in sessions, staffing or exam room utilization.
• Prioritizes customer service principles for internal and external audiences by developing, implementing, and maintaining service focus programs and mindsets.

Fiscal Responsibility

• Administers the operational budget through assignment of accountability to pertinent staff.
• Interprets the budget to staff, emphasizing the importance of economic resource utilization while maintaining quality service deliver, both medical and operational.
• Coordinates purchasing to ensure timely and adequate provision of materials required for patient support activities.
• Participates in the design and utilization of space to accommodate required patient support service activities while conserving and making maximum use of existing resources.
• Designs a process to ensure early detection and/or prevention of threats that result in lost revenue or increased operational costs.
• Implements Patient Financial Services' standards.

Human Resources

• Develops and conducts staff development programs where appropriate.
• Ensure staff's certification in patient service quality as required.
• Conducts performance evaluations.
• Recommends and/or assists in the design of incentive programs to maintain a high level of staff motivation, process improvement and job enrichment.

Job Location/Working Conditions

• Patient care setting

Physical Effort

• Typically sitting at desk or table

Equipment

• Office equipment

Additional information

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Bachelor's degree

Certifications /Professional Licenses

No specific certification/professional license is required for this position.

Work Experience

Large Multispecialty Environment With Knowledge Of Clinical Service Operations (10 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: Master's degree

Certifications /Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Business Administration, Data-Driven Decision Making, Detail-Oriented, Diagnostic Coding, Healthcare Management, Health Care Quality Improvement, Interpersonal Communication, Medical Records Management, Motivating People, Oral Communications, Prioritization, Procedural Coding, Reimbursement, Supervision, Third Party Contracts, Third Party Payers, Written Communication

• Grade
• G16

Salary Range $96,000.00 - $169,300.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email or call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.