Clinical Evaluator

Team InStride Health: Our Core Values

• Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
• Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

The Clinical Evaluator is the first voice and face of InStride Health for patients and families seeking care. Evaluators conduct phone screens and comprehensive clinical evaluations to determine clinical eligibility and appropriateness for InStride services. They provide education and orientation about InStride, serve as brand ambassadors, and ensure families feel engaged and motivated from their first interaction.

Clinical Evaluators are strong diagnosticians with excellent case conceptualization skills, adept at assessing patient presentation and navigating sensitive conversations. They determine when medical clearance is required prior to admission and, when families are not appropriate for InStride, redirect them to alternative resources with empathy and clarity.

Clinical Evaluators also generate thorough, timely documentation that ensures a smooth and intentional handoff to the care team, supported by AI note-writing tools. They provide feedback to the Tech Product team on workflows, systems, and patient experience, and to the Clinical Product team on biopsychosocial assessment and patient needs.

Key Responsibilities/Essential Functions

• Conducts phone screens and clinical evaluations for patients and families seeking admission.
• Accurately assesses diagnoses, case conceptualization, and clinical eligibility for InStride.
• Provides education, orientation, and motivation to engage patients and families in care.
• Determines when medical clearance is required prior to admission.
• Redirects patients and families to alternative resources when InStride is not appropriate.
• Produces robust, timely documentation to support seamless transitions into treatment, leveraging AI note-writing tools.
• Serves as a brand ambassador, creating a welcoming and professional first experience for families.
• Collaborates with internal stakeholders by providing feedback and insights:
• To the Tech Product team on workflows, systems, and patient/family experience.
• To the Clinical Product team on patient presentation and assessment processes.
• Participates in designated trainings, team meetings, and clinical rounds to ensure alignment with care pathways and best practices.
• Upholds InStride's mission, values, and ethical standards in all interactions.

Qualifications

Required Education & Licensure

• Ph.D. or PsyD in psychology from an accredited program; OR
• Master's degree in social work, counseling, or related field from an accredited program with independent licensure (LICSW, LMHC, LMFT, or equivalent, depending on state).
• Active state-specific licensure in good standing; willingness to obtain additional licensure in other states, as requested.

Required Knowledge, Skills, and Abilities

• Expertise in diagnosing and treating children, adolescents, and young adults with anxiety, OCD, and related disorders.
• Strong skills in case conceptualization, assessment, and measurement-based care.
• Exceptional interpersonal and communication skills, with the ability to motivate and engage patients and families.
• Ability to navigate sensitive conversations and redirect families to alternative care resources when needed.
• Strong clinical judgment and decision-making skills in time-sensitive situations.
• Commitment to creating a positive, professional, and brand-aligned first impression for families.
• Excellent organizational and documentation skills, including comfort using AI-assisted tools.
• Ability to work independently and as part of a fast-paced, mission-driven team.
• Cultural responsiveness and demonstrated commitment to diversity, equity, and inclusion.
• Flexibility in adapting to technology platforms and updates in a fully virtual care environment.

Pay and benefits

The expected annual salary for this role is between $85,000-95,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, licensure, etc.

Work Schedule

Clinical Evaluators are hired in a full-time capacity, typically at 40 hours per week, which may include evening hours (3pm-8pm local time) to align with family availability across time zones.

Commitment to Ethical Conduct

InStride Health is committed to building and maintaining an inclusive, equitable, and ethical environment. The Clinical Evaluator is required to comply with InStride Health's Code of Conduct and its policies and procedures, and must refrain from participating in any activity that could be construed as fraud or abuse. In any instance where there is suspicion or knowledge of fraud, abuse, or a violation of law or policy, the Clinical Evaluator is required to report the same to the Chief Compliance Officer. Compliance with this requirement will be considered in evaluating overall job performance

Commitment to Diversity, Equity, Inclusion, & Belonging

We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:

• Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
• Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.

We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.

Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly () to verify its authenticity.