Clinical Liaison - Dallas, Texas

Responsibilities

• Responsible for patient management, in support of CareDx's transplant offerings, with a primary focus on CareDx's laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx's transplant services into their process
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates
• Other duties as assigned

Qualifications

• RN degree preferred
• 5 plus years Transplant experience preferred
• Certified Clinical Transplant Coordinator (CCTC) preferred
• 25 - 30% Field Travel within assigned geography
• Ability to thrive both independently and in a team environment
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com
• Strong verbal and written communication skills
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
• Proven experience in managing customer expectations and product development updates

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

• In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
• With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
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• #LI-Remote
• This is the anticipated base salary range in the United States.

The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units.

• CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
• Remote: US only roles $88,000 - $110,000 USD