Clinical Program Supervisor

About the role

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need.

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

The Program Supervisor RN is responsible for clinical administrative supervisory work in the coordination of program services, quality assurance and personnel services within the department. Work involves the identification and implementation of program policies and procedures as directed by standard operating and program specific procedures. Work is performed with latitude for independent judgment, and action is reviewed by the Program Manager and Program Director through conferences, reports, and observation of results obtained.

Responsibilities

• Responsible for performance management and leadership, including but not limited to, coaching, mentoring clinical subordinates (in-person and virtually), employee counseling, employee performance appraisals, conflict resolution, and schedule adherence
• Liaison between Program Manager and Team; keeping team abreast on all aspects concerning the Program(s)
• Plans daily schedule, assigns tasks and ensures daily goals are met
• Submit daily and weekly reports to Program Manager(s) regarding productivity data of team and individual level
• Provide organization and direction for daily clinical support according to scope of services provided in the statement of work
• Evaluate and monitor Program(s) needs, identify unmet needs and provides recommendations for internal process improvement and workflow efficiency
• Follow program guidelines and assists with the implementation of process improvements
• Problem solves issues with autonomy and serves as first line of escalation to clinical staff regarding complex clinical situations to communicate to patient and health care providers
• Assist with preparation of and participation in client audits
• Communicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions
• Routinely conducts quality assurance activities through reviews, meetings, reports, observation of results, according to standard operating procedures, program specific procedures, and regulatory compliance
• Evaluate the quality and effectiveness of clinical services and to identify areas of opportunity for improvement
• Oversee required training, licensure, and competencies of clinical staff
• Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
• Participate in and conduct team meetings
• Assists in hiring clinical staff
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Other responsibilities, as assigned

Qualifications

• Registered nurse and 4 years minimum of clinical experience; 3-5 years leadership experience
• Extensive knowledge of various clinical diseases and therapeutic drug classes
• Broad knowledge of clinical licensure rules, regulations, and compliance considerations
• Impeccable communication skills
• Initiative and strong work ethic critical
• Confident in supervising a team professionally, consistently, and fairly
• Able to lead within a fluid and dynamic environment
• Skilled to change tasks and prioritize in a fast-paced environment consistently and constantly
• Excellent problem-solving and decision-making skills required
• Attention to detail
• Strong organizational skills
• Active RN license in your residence state

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.