Clinical Services Supervisor

About the role

The Clinical Supervisor is responsible for the cognitive behavioral therapy and clinical services provided at Rogers Behavioral Health (RBH) according to established standards of care. The Clinical Supervisor works directly with members of the clinical team to train, coach and develop staff providing care. With direct service involvement, this position has a comprehensive understanding of how the programs operate and works collaboratively with clinical and operational leaders on performance improvement activities.

Job Duties & Responsibilities

Provide direct cognitive behavioral and other therapeutic services to patients according to clinical standards of care.

• Document mental health services according to applicable regulations and payer expectations.
• Meet with families and participate in education through regular support and treatment update sessions.
• Provide consultations and case evaluations as requested based on area of specialty.

Additional information

Provide supervision and promote the professional development of clinical staff and document supervision according to regulatory requirements and standards of care.

• Supervise clinical staff with an orientation on clinical independence in practice.

May serve as direct manager for assigned staff, accountable for workforce management activities (e.g. timecard and PTO approval), performance evaluations, coaching, corrective action, and professional development.

Participate in multidisciplinary treatment team meetings.

• Train clinical staff in leading treatment team meetings by orienting to the assessment, treatment, and discharge planning of patients who receive clinical services.

Maintain and assure consistent service delivery for patients receiving care through observing clinical processes and monitoring the fidelity of the clinical care provided in the program.

Develop and maintain standardized clinical program materials.

Conduct formal training within areas of expertise as relevant to clinical care and best practice.

• Conduct community seminars, lectures, and marketing activities to assist with business development.
• Offer ongoing training, support, and coaching to staff members.
• Promote a culture of outcome-based assessment and utilization of proven outcomes to drive care.
• Utilize and encourage utilization of patient outcome measures to drive recommendations for care. Monitor and share program outcomes to ensure health of the clinical programming offered.
• Develop and monitor clinical leadership standard practice using metrics and performance-based outcomes.

Assess and maintain quality of documented interventions, including patient care plan according to organizational standards and standard work.

• Assure documentation of treatment plans, hierarchies and psychosocial information and completeness of the medical record.
• Conduct periodic audits of medical records to assure proper documentation of services provided.

As required by site, program and/or level of care, participate in a rotating on-call schedule, and may need to respond onsite to urgent issues, emergencies, and coverage of critical staffing gaps outside of regular working hours, including nights, weekends, and holidays.

As required by site, program and/or level of care, may require the ability to travel and provide on-site services across multiple locations, demonstrating flexibility to meet the needs of diverse patient populations.

Assist in promoting a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.

• Be open to change and actively support change.
• Be open to others' ideas and points of view.

Promote department goals as well as the mission of Rogers Behavioral Health.

• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.

Participate in in-services, seminars, and other meetings as assigned to increase involvement and awareness of Joint Commission and other regulatory agency compliance regulations as they relate to clinical nursing education operations.

Participate in and support system improvement initiatives as directed.

• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Demonstrate good organizational skills.
• Contribute in a positive, solution-focused manner.
• Attend department meetings as needed, actively participate in discussions, recognize and contribute to activities leading to improvement.
• May participate in Rogers research activities.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars and/or educational classes to promote professional growth and meet continuing education requirements.
• Demonstrate a positive and professional attitude toward parties outside the hospital (i.e. academic partners, professional guest speakers etc.).
• Comply with Rogers policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire as defined in Rogers Memorial Hospital policy.

Education/Training Requirements

• Master's degree required in the behavioral sciences with an active clinical license issued by the appropriate state licensing board (e.g. Wisconsin Department of Safety and Professional Services).
• Minimum of five (5) years post-licensure or an ability to supervise training hours for licensure in state of oversight is preferred.
• In MHAR programs, a separate substance use clinical supervisor license and/or proof of being knowledgeable in addiction treatment via education and/or experience is required.
• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.
• Compliance with RCC and CBRF employee requirements as applicable.
• Licensure consistent with academic preparation at the time of hire or secured within an agreed-upon time period.

Pay Transparency Requirements

Compensation for this role is between $83,101.20 - $131,192.88 and placement in the range will vary based on years of experience and education.Advanced Practice Social Worker - Cert, Licensed Clinical Social Worker - Cert, Licensed Professional Counselor - Cert, Lic Marriage and Family Therapist - Cert

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Additional information

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)