Clinical Support Specialist - Full Time

What We Offer

• Paid Time Off (PTO), Sick Time, and Holiday Pay
• Gas Card Program and Car Maintenance Stipend
• Benefit Package (Medical, Dental, Vision and more) for full-time employees
• 401K
• Employee Assistance Program
• Tuition Reimbursement for eligible employees
• Internal Company Advancement
• Free end of life training

Position Summary

Responsible for providing direct and comprehensive administrative support to the hospice IDG clinical team, including medical records management, scheduling, quality assurance activities, and IDG documentation assistance.

Hours / Schedule: Full Time, Monday - Friday, 8:00am - 5:00pm.

Minimum Qualifications

• Diploma or degree in a healthcare-related field from an accredited college or university, or the international equivalent.
• Minimum of one (1) year of experience in clinical records management, preferably in hospice care operations.
• Knowledge of information systems is required.
• Accredited Records Technician Certification preferred.

Key Responsibilities

• Oversee daily clinical records functions, including the development and implementation of clinical records policies.
• Ensure clinical record systems comply with state, federal, and ACHC regulations.
• Maintain a thorough understanding of state, federal, and ACHC documentation regulations, serving as a resource for organization personnel.
• Safeguard clinical records by implementing control procedures for both open and closed records.
• Maintain patient and organizational confidentiality through effective control measures and direct supervision of clinical records.
• Provide authorized users with copies of clinical records in accordance with policy.
• Conduct administrative record audits upon patient discharge and submit records to the Clinical Manager for clinical review.
• Track aged, unsigned physician orders and send second and third requests to overdue physicians.
• Follow up with seriously overdue physicians through calls or in-person visits.
• Supervise the use of the clinical records information system, maintaining expertise in system functions, upgrades, and enhancements.
• Recruit, train, and manage clinical records of team members.
• Ensure accurate and timely filing and retrieval of clinical records by overseeing the clinical records team.
• Provide direct support and assistance for scheduling activities as assigned.
• Collaborate with clinical, administrative, and leadership teams to coordinate and communicate scheduling assignments that align with patient and family needs as outlined in the Plan of Care and IDG.
• Perform other clinical support duties assigned by management to support department goals and initiatives.