Cloud Billing & Operations Specialist

Job Summary

The Cloud Billing & Operations Specialist will serve as the financial subject matter expert for our company's cloud business. The Specialist will collaborate with cloud partners, cloud teams, internal sales teams and accounting teams to successfully bill, process payments and resolve accounting issues for our customers and partners.

This position is required to report to the Somerset, NJ office location on a hybrid basis.

Role Description

• Obtain customers cloud data from cloud partners and collaborate with Accounting, AX, BI, CRM, MySHI and other teams as needed to process and automate workflows with applicable data reporting
• Process and manage the monthly AX and ordering processes supporting cloud transaction finances for AWS, GCP, and other cloud business
• Utilize internal/external reporting and processing tools to accurately and timely process billing
• Investigate customer payment disputes and follow-up with SHI, client or partner accounting teams with their findings
• Compile and publish financial reports internally, externally and to clients
• Identify areas for improvement and take initiative to properly automate and expand capabilities to meet growing demand
• Engage and collaborate with sales teams across all segments to service invoice, discounts, credit limit, taxation, payment term and other aspects of monthly billing processing
• Report to internal management on workflow compliance to drive efficiency and high levels of customer satisfaction

Behaviors and Competencies

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
• Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.
• Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.
• Forward Thinking: Can identify potential future trends or needs, propose proactive solutions, and take action without explicit instructions.
• Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.
• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
• Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.
• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
• Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
• Research: Can identify the need for, and initiate, independent research to gather necessary information without explicit instructions.
• Professionalism: Can identify opportunities for improvement, propose solutions, and take action to enhance professional conduct without explicit instructions.

Skill Level Requirements

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic
• Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
• Proficient in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing - Basic
• Proficient in AX order processing and awareness of SHI AR and AP procedures - Basic
• Experience with business tools such as Customer Resource Management, Sales Center, AX, etc. - Basic
• Proficient in reading, interpreting, and understanding contracts and Request for Proposals (RFPs) to ensure compliance and alignment with organizational goals and requirements - Basic

Other Requirements

• Completed Bachelor's Degree or relevant work experience required
• 1-3 years of experience in a similar role
• Ability to travel 15%
• Ability to work flexible hours
• Willingness to maintain Partner Certification(s) throughout employment

Pay and benefits

The estimated annual pay range for this position is $60,000 - $95,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status