Cloud Operations Support Engineer

About the Role

As a Cloud Operations Engineer at Druva, the industry leader in Cloud Data Protection and Management, you will play a key role in supporting, maintaining, and scaling cloud infrastructure within a fast-paced, complex, and FedRAMP-certified environment. Working under general guidance, your focus will be on developing professional expertise in cloud operations, addressing tasks of moderate scope, proactive monitoring, and assisting cross-functional teams to deliver reliable, highly available solutions for our growing customer community.

Responsibilities

• Participate in weekly team meetings, working closely with devops, support, and quality assurance
• Monitor and manage all cloud infrastructure, including Friday evening deployments of production updates and OS patches
• Support various AWS and Azure services being utilized and gain foundational expertise across primary infrastructure components

Incident Response and Troubleshooting

• Prioritize and address tickets related to server, network, and storage issues
• Provide escalated support for problems and incidents
• Ensure incident resolution is within the defined SLA (Service Level Agreement)

Automation and Monitoring

• Develop, maintain, and enhance Infrastructure as Code (e.g., Terraform, CloudFormation) and automation scripts for testing and deployment.
• Configure and deploy supporting tools for proactive monitoring, observability, and security (e.g., Grafana, Prometheus/Thanos, Wiz, OpenSearch)

Communication and Collaboration

• Effectively communicate project updates and tasks to the Operations team and stakeholders in other departments
• Collaborate with cross-functional teams to ensure seamless cloud operations

Expectations

• Support production deployments scheduled on Fridays between 5pm - 11pm PDT on a rotating basis
• Take responsibility for identifying and resolving vulnerabilities in the FedRAMP environment
• Develop and monitor dashboards to track real-time metrics

Experience & Skills

• Minimum of 2 years of related experience (or an advanced degree without experience, or equivalent work experience)
• Proficiency in AWS and Azure services (or another Cloud Provider).
• Experience with containerized applications (ECS, Kubernetes, Docker)
• Experience with observability and monitoring (Grafana, OpenSearch)
• Experience with an SIEM (Security Incident and Event Management) application
• Familiarity with one programming language (Python, Go)
• Familiar with Infrastructure as Code (Terraform, CloudFormation)
• Knowledge of Linux operating systems deployments & patching (Ubuntu, RHEL)
• U.S. citizenship is required to support Federal customer engagements. Existing or ability to obtain a U.S. government security clearance (Public Trust, Secret, or higher) is a strong plus.

Certifications (Bonus)

• AWS, Azure, RHEL, CCNA

What We Offer

• The pay range for this position is expected to be between $108,000 and $151,333/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience.
• The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity.

Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.