Cloud Solution Architect - Cloud & AI Data Platform

About the role

Business Impact: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking) with minimal guidance from more experienced peers. Contributes to managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks.

With minimal guidance from more experienced peers, prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Contributes to the identification, escalation, and mitigation of blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption with minimal guidance.

Continues to develop business, technical, industry, and/or enterprise knowledge and applies it to architecture or support projects with minimal guidance from more experienced peers to help meet business and information technology (IT) requirements and resolve identified constraints.

Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements with minimal guidance from more experienced peers.

Contributes to the identification and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of existing architecture and digital transformation solutions to customer/partner business outcomes.

Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation) with minimal guidance from more experienced peers, ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals.

Leveraging knowledge of change management proven practices, and/or involving the change management team, contributes to helping the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage.

Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution with minimal guidance from more experienced peers to increase retention and expansion opportunities. Contributes to providing feedback to Unified Delivery Team on VBDs to refine and further develop content.

Builds relationships with technical decision makers (TDMs) with minimal guidance, and contributes to helping build the bridge between TDMs and business decision makers (BDMs). Supports interactions as needed with customers/partners' key stakeholders for bridging understanding of security, compliance, operational and risk requirements.

Contributes to the identification of patterns across customers/partners/territories/industries and leveraging them to develop strategic and actionable insights. Guides partners in developing offerings, practices, products, and solutions. Assists the partner throughout initial customer implementations.

Provides support to partner and sales teams to clarify specific opportunities through proof of concept and technical pre-sales support. Leverages market insights and demand signals with minimal guidance to assist more experienced peers in identifying relevant areas in which to drive upskilling or accreditations based on demand.

Demonstrates technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences less experienced team members to drive their own technical readiness.

May act as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices.

Identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers with minimal guidance from more experienced peers.

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience.

6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role (e.g., internal and/or external). 4+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).