Cloud Support Specialist
- Location
- Harrisburg, PA
- Listed
- Today
About the role
Product Specialist (PS3 Core) - Microsoft Cloud Support Specialist. Technical Lead for all Office 365 related services and technology.
Key Responsibilities
- Technical Lead for all Office 365 related services and technology
- Office 365 Productivity Application Support (Word, Excel, PowerPoint, OneNote)
- Skype for Business - video, meetings, collaboration support
- OneDrive for Business - support, execute department plans/migration of user data
- Exchange Online - support and documentation the changes Exchange Online will introduce as the Office of Administration migrates all mailboxes to Exchange Online
- Documentation and support for O365 SharePoint Online and Delve
- Documentation and support of Office Mobile Apps on mobile devices
- PST Migration - migration support and documentation as the department migrates PST data to online mailboxes (network upload or drive shipping)
- Subject matter expert for implementing Microsoft Azure Infrastructure Solutions to support the departments effort to integrate with Azure Application Integration and Data/Analytics Solutions
- Attend webinars and stay current with the new features that are constantly being offered or changing; keep up to date with Office productivity applications and their integration with each other and Office 365 hosted services
- Active Directory Administrator
- Support for teams requiring AD support - LDAP integration, Certificates, Group Policy Admin, Domain Controller deployment and support
Position will work closely with
- BIO Security Team - proxy issues, migration input for moving from IP to URL with wildcard configuration
- BIO Core Network Team - bandwidth impact for data migration of PST to Exchange Online & user data to OneDrive for Business
- BIO SCCM Team - assist with keeping Office Applications updated; updates are now monthly - keep abreast of the changes that are being released and understand what impact or new features the department will benefit from
- Workstation Support Teams - issues with Office Apps installed on PC's and laptops
- BIO Mobile Device Management - document, test, support mobile Office Applications, with focus on issues with Multi-Factor Authentication (issues, technology roadmap), Skype and OneDrive for mobile employees and consultants
- PennDOT Trainers - provide support to trainers in support of the departments Office 365 training and adoption plan. Includes assisting with how-to documentation and putting together slide decks for presentations. As trainers encounter barriers or are made aware of issues the user community has with any services, take ownership to resolve issues as they are reported.
- Office of Administration - tenant issues, provisioning, reporting, licensing, and compliance
Qualifications/Requirements
- Minimum 10 years composing technical documentation for end-users and technical support teams.
- Minimum 10 years supporting Microsoft Office Software.
- Must have strong scripting skills (VB Script, PowerShell)
- Minimum 8 years troubleshooting web browser application issues.
- Minimum 5 years providing Microsoft Windows 7 support in an enterprise environment.
- Minimum 5 years supporting mobile users - laptops/tablets/smart phones.
- Minimum 4 years providing Microsoft Windows 8/10 support in an enterprise environment.
- Minimum 3 years installing, configuring, supporting Microsoft Office 365 Apps on mobile phones.
- Minimum 3 years supporting Skype for Business - setup of headsets, microphones & setup in conference rooms.
Desired Characteristics
- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
- Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.
- Demonstrated customer focus; building strong customer relationships.
- Strong analytical skills - strong problem solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
- Change oriented - actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.
We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.
Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
Validate: A recruiter validates the candidates' experience and skill sets against our client's position.
Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.
Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.
From vTech Solution's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Cloud Support Specialist job at vTech Solution located?
This Cloud Support Specialist position at vTech Solution is located in Harrisburg, PA. Always check vTech Solution's application page for specific state eligibility or relocation policies.
How do I apply for the Cloud Support Specialist position at vTech Solution?
This listing links directly to vTech Solution's SmartRecruiters application page. You can apply directly on vTech Solution's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.