Club Server - Casual

About the role

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.

This role will be located at one of Discovery Land Company's locations: Makena Golf & Beach Club, set on Maui, HI.

Makena is seeking a Club Server (Casual) to join the Food and Beverage Service Department.

The Server is responsible for contributing to a great member and guest dining experience. The server will provide excellent customer service, a robust understanding of the menu, and attention to detail during the members dining experience. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Provide exceptional service and communication at all times with members / guests and team members.
• Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions
• Promptly respond to all guest/member requests.
• Present extensive knowledge of all menu items, ingredients, preparations, and specials; make recommendations based upon preferences, special requests, or allergies.
• Thorough understanding of all cocktails, wine, beer and beverages, ability to pair wine to menu items.
• Enter all transactions accordingly into POS system, issue accurate checks, and close sales timely and according to policies and procedures.
• Be attentive to any food allergies.
• Prior to delivery of food, ensure all orders are complete and accurate according to individual specifications.
• Maintain cleanliness and organization of work areas at all times, complete daily stocking, and adhere to food safety standards.
• Keep the appearance of the restaurant consistent throughout the day.
• Ensure daily opening and closing responsibilities are completed accuratly and consistent with the departments SOP.
• Conduct inventory of all restaurant items as requested.
• Report any maintenance and/or safety issues promptly to the Restaurant Manager.
• Maintain all equipment and be sure it is properly handled and maintained.
• Ensure the department complies with all government, safety, health, and security standards.
• Any other duties as assigned.

Skills & Qualifications

• High school diploma or equivalent.
• At least one (1) year of previous serving experience in a full service environment, preferably at a fast paced, high end restaurant, club, or resort.
• Knowledge of HACCP & local food safety standards; possesses or can obtain State Food Safety Certificate.
• Robust knowledgeable of wines and beverage.
• Extraordinary attention to detail, quality and service.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• $29.29/hr