Cocktail Server, Casino Service Bars

Summary Statement

Cocktail Servers are responsible for beverage service of all tables and seating areas in high-volume restaurants, bars, lounges, or pools. If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties

Includes but is not limited to

• Greet, serve, interact, and entertain guests courteously and in a timely manner with an upbeat attitude.
• Respond to guest inquiries and requests, concerns and complaints regarding beverages and correct and resolve in a courteous and respectful manner.
• Anticipate guest needs and inform guest about venues, menus, specials, pricing and directions.
• Strong knowledge of portion control and product identification.
• Knowledgeable about our food, beverages and other company functions and services.
• Recognize and cultivate regular guests and repeat business.
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift.
• Organize and prioritize service per appropriate service sequence.
• Prompt delivery of all beverages to appropriate tables and assigned work area(s).
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Ability to submit guest to the venues guest list, table reservations and focus on the development of personal clientele list.
• Obtain and maintain position-specific licensing.
• Use personal device / cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications

Includes but is not limited to

• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred

• Working knowledge of POS system (ex: Micros, UrVenue, etc.).
• Employ with safe alcohol service, sanitation, and safety protocol.
• Strong knowledge of spirits, wine, champagne, beer, and mixed cocktails.

Minimum Education and Experience

• At least 21 years of age.
• At least one year of customer service experience.

Preferred

• Previous experience working in a restaurant/bar.
• Previous experience working in a large, luxury resort setting.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Position required licenses:
• Alcohol Awareness Card
• Food Handling Card

Physical Demands

• How is work typically performed? Typical bar environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Additional information

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador -No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety -If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security -If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS -If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience -If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.