CoE Manager, GCM (Global Customer Management)

About the role

• Číslo pracovní pozice: 130192
• Pracovní úvazek: Full Time
• CoE Manager, GCM (Global Customer Management)
• Location: Flexible within DSV locations (Global Role)
• Department: Global Customer Management (GCM)
• Reporting to: GCM Head
• Management Level: L5
• Drive Global Excellence Across Our Strategic Customer Programs

Are you passionate about transforming operations, driving continuous improvement, and building strong relationships with global stakeholders? We are looking for a

Center of Excellence (CoE) Manager to join our Global Customer Management team.

In this role, you will act as a strategic partner across global, regional, and local teams, supporting the development and execution of CoE programs that enhance performance, standardization, and customer value. You will play a key role in shaping future operational excellence initiatives and ensuring alignment between customer expectations and DSV's global strategy.

Key Responsibilities

• Lead and manage GCM Center of Excellence activities across global customer programs.
• Drive the development, implementation, and continuous improvement of standardized processes, tools, and best practices.
• Collaborate with stakeholders across Operations, Quality, Safety, Security, Sustainability, IT, Innovation, Training, and Operational Excellence functions.
• Support and co-lead change management initiatives aligned with customer strategies and business objectives.
• Develop communication strategies that promote program objectives and organizational priorities.
• Build strong relationships with internal and external stakeholders and act as a senior customer-facing representative at global level.
• Contribute to strategic planning, roadmap development, and deployment of global initiatives.
• Monitor program performance through KPI management, audits, and governance frameworks.
• Identify opportunities for continuous improvement and drive implementation of best-known methods and operational excellence initiatives.
• Proactively manage risks, resolve issues, and ensure successful delivery of business objectives.

Experience & Education

• Minimum 7 years of experience within Contract Logistics, Supply Chain, or related industries.
• Proven end-to-end experience across strategy, operations, sales, consulting, and supply chain management.
• Strong understanding of customer account management and business operations.
• Bachelor's degree in Business, Supply Chain, Logistics, or a related field.
• Master's degree is considered an advantage.
• Experience within a 3PL environment is preferred.
• Skills & Competencies
• Fluent English, both written and spoken.
• Additional language skills are an advantage.
• Excellent communication, presentation, and stakeholder management skills.
• Strong ability to influence and collaborate across functions, regions, and organizational levels.
• Strategic thinker with a hands-on approach to execution.
• Strong change management and continuous improvement mindset.
• Ability to work independently in a dynamic, fast-paced international environment.
• Program and project management expertise with strong organizational and prioritization skills.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word.
• Strong analytical capabilities and data-driven decision-making approach.

Co vás pohání?

Ve společnosti DSV nepřepravujeme jen zboží. Posouváme kariéry, ambice a příležitosti.

S téměř 150 000 kolegy ve více než 90 zemích světa jsme globálním lídrem v dopravě a logistice. Právě naši lidé každý den uvádějí naše služby a řešení do života. Od provozních pozic v první linii až po podpůrné a odborné funkce, každá role přispívá k tomu, aby dodavatelské řetězce fungovaly a společnosti mohly prosperovat.

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