Collateral Insurance Processor

About the role

Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Overview

The Collateral Insurance Processor is responsible for ensuring the Bank's collateralized loan portfolio remains adequately protected through the accurate administration, monitoring, and tracking of insurance coverage.

This role supports lending, loan servicing, and risk management functions by maintaining insurance compliance, coordinating with third-party insurance tracking vendors, and ensuring collateral records are complete, accurate, and in accordance with Bank policies and regulatory requirements. The position plays a critical role in mitigating collateral risk and supporting the Bank's overall risk management framework.

Primary Responsibilities

• Insurance tracking and compliance: Monitor hazard, flood, and other required insurance coverage for assigned loan portfolios to ensure collateral protection requirements are continuously maintained.
• Coverage review and exception management: Identify lapses, deficiencies, or gaps in insurance coverage and take appropriate action, including initiating force-placed insurance through approved third-party vendors when necessary.
• Collateral documentation review: Review insurance policies, declarations pages, appraisals, and related collateral documents to verify accuracy, completeness, and compliance with Bank guidelines and regulatory requirements.
• Vendor coordination: Serve as a liaison with insurance tracking vendors by communicating policy updates, discrepancies, reporting requirements, and other collateral insurance information in a timely manner.
• Reporting and data accuracy: Ensure third-party vendors receive complete and accurate insurance information while maintaining adherence to established reporting standards and service level expectations.
• System maintenance and recordkeeping: Update and maintain insurance tracking systems with current coverage information, including policy limits, effective dates, expiration dates, and other relevant collateral data.
• Documentation management: Maintain thorough electronic records and supporting documentation to facilitate audits, regulatory examinations, customer inquiries, and operational reviews.
• Claims support: Gather, review, and analyze documentation required to support insurance claims, including policy verification, collateral valuation information, and related insurance records.
• Risk mitigation support: Partner with lending, servicing, and operations teams to investigate and resolve insurance-related issues that may impact collateral protection or increase portfolio risk.
• Audit and regulatory compliance: Provide documentation and reporting support for internal audits, external examinations, compliance reviews, and risk management assessments.
• Regulatory monitoring: Maintain awareness of collateral insurance requirements, including federal flood regulations, insurance compliance standards, and applicable Bank policies and procedures.
• Process improvement and departmental support: Participate in departmental initiatives, workflow enhancements, special projects, testing activities, and other duties as assigned.

What We're Looking For

• Experience reviewing, tracking, or administering insurance documentation, loan collateral records, or loan servicing activities.
• Strong attention to detail with the ability to identify discrepancies, exceptions, and compliance concerns within insurance and collateral documentation.
• Ability to manage multiple priorities while maintaining accuracy in a high-volume operational environment.
• Strong organizational, analytical, and problem-solving skills.
• Effective written and verbal communication skills with the ability to interact with vendors, internal business partners, and customers professionally.
• Proficiency with loan servicing systems, insurance tracking platforms, and standard business applications.
• Ability to maintain confidential information and adhere to regulatory and compliance requirements.

Risk & Compliance Responsibilities

• Accountable for managing risk associated with assigned responsibilities by understanding, identifying, escalating, and mitigating potential risks in accordance with F.N.B. Corporation's risk management framework.
• Required to comply with all applicable regulatory requirements, Bank policies, operational procedures, and internal controls.
• Supports the Bank's commitment to sound risk management practices through accurate recordkeeping, timely issue resolution, and adherence to compliance standards.
• Position Title: Loan Operations Representative 1
• Business Unit: Operations
• Reports To: Supervisor of Loan Operations

Position Overview

This position is primarily responsible for providing timely and accurate service to internal and external customers in support of the lending functions of the Bank.

Primary Responsibilities

• Executes post closing review of loan documents for consumer, indirect and residential mortgage loans, adds or removes document exceptions as discovered or resolved and reviews and packages mortgage documents for recoding.
• Prepares closing documents for consumer loans and is measured against established volume levels, reviews requests for compliance with Bank policy and procedures and advises Lenders or Underwriters of deficiencies.
• Books all types of loans to the core system and is measured against established volume levels.
• Maintains and tracks all vehicle titles to insure that the Bank is placed as the lien holder, prepares lien release letters, orders duplicate titles, processes requests for state to state transfers and monitors FDI reports.
• Files all loan files and follow-up paperwork after it has been scanned to Director and provides documentation to internal and external resources as needed.
• Processes paid loan files for all types of loans, releases collateral as required, prepares mortgage satisfactions and prepares and maintains retention boxes.
• Processes mail payments.
• Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

• F.N.B.
• Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education

High School or GED

Special Skills: Excellent communication skills, both written and verbal

• Ability to work and multi-task in a fast paced environment
• Detail-oriented
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• Special Licenses and Certificates: N/A

Physical Requirements

N/A