Collections Analyst (Central America) - CCA

About the role

The Collections Analyst (Central America) for TD SYNNEX's CCA (Caribbean Central America) organization drives the credit-to-cash cycle that enables product sales. In this role, you will assess customers' creditworthiness and ability to pay and manage collections and accounts receivable for the sales released to them.

Candidates based in El Salvador, Guatemala & Honduras are also encouraged to apply.

What You'll Do

• Analyze customer financial statements (e.g., balance sheets, income statements). (5%)
• Review trade payment reports to assess customer payment patterns. (5%)
• Analyze security agreements, personal guarantees, and UCC (Uniform Commercial Code) filings. (5%)
• Manage accounts receivable for an assigned customer base, including collections and reconciliation of variances. (25%)
• Manage credit lines for an assigned market or customer base. (15%)
• Release customer orders based on credit lines and accounts receivable status. (30%)
• Resolve root-cause issues disrupting the credit-to-cash cycle (e.g., shipping, order, billing) in partnership with Sales, Operations, and customers. (15%)

Other Duties & Responsibilities

• Additional duties as assigned
• Meets attendance and punctuality standards

What We're Looking For

Experience

• High School Diploma required; Accounting or Finance field of study preferred, and/or specialty collections experience or training (e.g., UCC filings, commercial financing).
• 1-3 years of relevant work experience.
• English proficiency at B2 level or higher.

Skills & Competencies

• Strong data entry, clerical, and basic math skills, with sharp attention to detail and accuracy.
• Clear communicator who works effectively with all levels of management and builds strong working relationships.
• Skilled negotiator, able to present ideas persuasively and reach mutually beneficial agreements.
• Strong multicultural interpersonal skills and sensitivity to the needs of others.
• Highly organized with strong time management; works independently with minimal supervision and seeks clarification when needed.
• Performs well under pressure, high workloads, and tight deadlines.
• Upholds ethical standards and maintains the confidentiality of sensitive information.
• Learns new systems quickly; intermediate proficiency in relevant computer applications.

Other Education/Certifications

• Bachelor's Degree with Accounting / Finance Field of Study preferred.

Working Conditions

• Professional environment (Remote).
• Occasional non-standard work hours or overtime as business requires.
• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What's in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

• Don't meet every single requirement? Apply anyway.
• At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.
• If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
• You may be exactly the person we're looking for!
• #CCA

What's In It For You?

• At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
• If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
• You may be exactly the person we're looking for!

As part of our recruitment process, TD SYNNEX uses artificial intelligence (AI), including an AI-supported phone screening, to assist in evaluating candidates. AI tools help inform the recruiting process, but all hiring decisions are made by our Talent Acquisition and hiring teams.

TD SYNNEX is an E-Verify company