Collections Assistant

Job Description Summary

Performs a variety of specialized administrative, office and operational support duties in the Collections Department. Processes multiple types of payments and attorney packs; processes workflows in appropriate collection software; ensures the Collections general ledger accounts balance on a daily basis.

Essential Duties and Responsibilities

• Documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
• Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
• Processes a variety of payments to include attorney payments, loan recovery payments, share recovery payments, trustee payments;
• Manages workflows in appropriate collection software to include, account maintenance, approved charge-off accounts, closing lines of credit, pulling credit bureau reports and refunding fees on closed accounts.
• Processes third-party emails, approves member letters and notices for vendor processing, sends account closure letters when needed, processes account closure emails / letters and deliver them to members; prepares affidavits and other correspondences
• Create requisitions and submit invoices for payment for all Collections third-party vendors.
• Ensures the Collections general ledger accounts balance on a daily basis and works with the Accounting Department to ensure accuracy.
• Prepare and deliver attorney files / packs for bankruptcy notices, recovery accounts Estate claim efforts.
• Answers incoming calls and emails and directs members to appropriate Collection Representatives..
• Operates computers, scanners, copiers, optical imaging, mail and other related standard office and processing equipment.
• Maintains records of work performed; assists in ordering and maintaining an inventory of supplies for the department.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

Education/experience

• To perform this job satisfactorily, an employee must be able to carry out each essential duty competently.
• The requirements listed below are representative of the education, experience, skills and abilities required.
• An equivalent combination of education and experience may be considered.

Education Requirements

High School Diploma or GED - Required

Experience Requirement

2 Years - Administrative or financial services experience - Required

Skills/abilities

• Effectively apply internal and external member service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Intermediate knowledge of Microsoft Office products (Word, Excel, etc.)
• Resolve problems utilizing advanced knowledge and experience.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one's own time effectively.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying up to 25 pounds.

Work Environment

• An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
• Works in general office environment in a financial services facility.
• We are proud to be a Drug-Free and Tobacco Free Workplace.