Collections Associate

About the role

The ICEE Company is the leader in frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry.

As the largest subsidiary of J&J Snack Foods who provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL and Dippin' Dots along with other key brands like LUIGI'S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros.

J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to "Fun Served Here".

Position Summary

Under supervision by the Credit Manager, a Collector ensures that The ICEE Company is always represented in a professional and courteous manner. Customer and service are always capitalized at The ICEE Company, and we have a commitment to success to not only our customers but also our partners and our peers. A collector is responsible for calling customers and collecting on past due invoices. They are held accountable to research and reconcile any open issues with regards to the following: credits, unapplied cash, misapplied cash, disputes etc.

Essential Functions

• Contacts customers for past due balance, thoroughly documenting pertinent information.
• Communicates with field personnel regarding past due invoices and disputes.
• Researches and reconciles all open issues (credits, unapplied cash, misapplied cash, disputes).
• Mails and/or faxes correspondence (letters and statements).
• Communicates account changes/updates with corresponding department(s).
• Places and releases customer account holds.
• Works with collection agency assigning accounts and responding to inquiries.
• Provides management a status of past due accounts.
• Frequently e-mails, mails, and/or faxes correspondence (letters and statements).
• Performs other essential duties as may be assigned by the supervisor.

Competencies

To perform this job successfully, the Collector must be comfortable working with JD Edwards. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Able to successfully research and review customer accounts. Identifies and resolves matters.
• Demonstrates excellent oral and written communication skills.
• Knowledge of Microsoft Based Systems to include but not limed to: Word, Excel, and Outlook.
• Demonstrated ability to make quick and accurate decisions.
• Strong interpersonal skills allowing for effective communication with customers, vendors, employees, and leadership.
• Ability to manage multiple tasks with changing priorities.
• The capacity to work under pressure and the adaptability to work in an ever-changing environment.

Education and Experience

• Two (2) years of Accounts Receivable experience required.
• Five (5) years of prior Collections experience preferred.
• High school diploma or its equivalent.
• Capability to type 35 WPM, and the ability be on the phone 90% of the workday.