Collections Representative

About the role

C.H. Robinson is seeking a Collections Representative to join our dynamic Robinson Fresh Financial Operations team. In this impactful role, you'll help ensure the financial health of our Robinson Fresh business by resolving outstanding accounts receivable issues and maintaining strong relationships with internal teams and external customers.

As a Collections Representative, you will manage a portfolio of customer accounts, investigate and resolve invoice discrepancies, and play a key role in keeping cash flow moving. If you enjoy solving problems, working with people, and being part of a fast-paced, evolving environment, this is the opportunity for you.

Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Arrange and oversee completion of all accounts and assigned responsibilities
• Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices
• Analyze data to identify and solve complex problems
• Escalate more complex issues to senior-level team members and/or leadership
• Work with stakeholders to improve efficiencies and achieve targeted results
• Contribute ideas for process improvement based on identified themes and an understanding of the big picture
• Develop professional relationships with internal and external customers, maintains open lines of communication, and builds rapport by providing timely and professional service
• Continuous development of skills, collections knowledge, and business acumen
• Provide coaching and support to less experienced team members
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

• High School Diploma or GED
• 2+ years of customer service, collections, cash applications, credit, accounts payable or related finance experience

Preferred Qualifications

• Proficient in Microsoft Office Suite
• Effective and flexible communication skills
• Strong customer service and interpersonal skills
• Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
• Ability to work in fast-paced, professional environment
• Takes initiative and approaches work with persistence
• Values a diverse and inclusive work environment

Additional information

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range $14.06 - $27.63

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities