Collections Specialist

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

• Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
• As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
• Visit dsv.com and follow us on
• LinkedIn and
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• Location: USA - Iselin, Wood Ave
• Division: Air & Sea
• Job Posting Title: Collections Specialist
• Time Type: Full Time
• Collections Specialist
• DSV North America | Accounts Receivable Department

DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area).

This vital, in-office position is responsible for managing a multi-million dollar portfolio, ensuring timely payment of outstanding receivables, and resolving complex payment issues to maintain DSV’s strong liquidity and positive customer relationships.

Key Responsibilities

The specialist will execute proactive collection strategies and manage the full cycle of account resolution:

Portfolio Management

: Manage collection requirements for a multi-million dollar portfolio of accounts.

Customer Communication

: Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.

Issue Resolution

: Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.

Financial Processing

: Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.

Account Service

: Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.

Reporting

: Generate status reports detailing portfolio aging and payments.

Documentation

: Prepare required documentation for placing accounts with third-party collections agents.

Team Support

: Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Minimum Qualifications

Experience: A minimum of two years' experience in credit and collections.

Education

: Bachelors or Associates degree, or equivalent post-high school education/training.

Technical Proficiency

• : Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset.
• Professional Skills: Strong oral and written communication skills.
• Ability to handle multiple projects and prioritize tasks effectively.
• Required to interact professionally with customers and internal departments at all times.
• Ability to work both independently and collaboratively as part of a team.

Industry

• : Shipping experience is preferred but not required.
• This is a full-time, in-office role at our US Headquarters in Iselin, NJ.
• Remote work is not available.

Pay and benefits

For this position, the expected base pay range is $22.50 – $30.50 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the

DSV Benefits Showcase

. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

• DSV – Global transport and logistics
• Working at DSV means playing in a different league.
• As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

• At DSV, performance is in our DNA.
• We don’t just work – we aim to shape the future of logistics.
• This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
• We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
• If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

• Start here. Go anywhere
• Visit dsv.com and follow us on
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Facebook.