Collector

About the role

Axos Bank

Target Range: $18.00/Hr. - $24.00/Hr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

This is a commission eligible role.

About This Job

Axos is seeking a Collector who will be responsible for determining reason for customer payment delinquency and obtains payment commitment while adhering to laws and regulations.

Responsibilities

• Place routine calls to customers as first point of contact to obtain payment for goods or services
• Recognize calls requiring special handling or customized responses and escalating accordingly
• Use computerized system for tracking, information gathering and troubleshooting
• Maintain accurate and thorough records of customer payment history and status of account
• Receive clear communication including feedback, coaching, individual needs assessment, and training gaps, including regular, one-on-one performance reviews to ensure performance ad quality standards are being met
• Ensure collection practices adhere to policies, regulations and standards

Qualifications

• HS Diploma
• 1-2 years of experience in collections, accounts receivable, consumer loans, commercial loans and/or real estate
• Bilingual (Spanish Speaker)

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.