College Aide- Help Desk Technician
- Pay
- $19 – $24 per hour
- Location
- New York City, NY
- Listed
- 3 days ago
About the role
The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.
DYCD is seeking a College Aide- Help Desk Technician to perform the below task/responsibilities:
- Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
- Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
- Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium.
- Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St.,123 William St. and 59 Maiden Lane locations.
- Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.
- Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from
- Home Program.
Qualifications & Requirements
For Assignment Level I
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology)
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow)
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
Special Note
- Maximum tenure for all Assignment Levels in the title of College Aide is 6 years.
- No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session.
- Students may be employed full-time during their vacation periods.
Equal opportunity and legal notices
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
From City of New York's careers page, first listed on Rolev.ai on November 7, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the College Aide- Help Desk Technician role at City of New York?
The College Aide- Help Desk Technician posting at City of New York states compensation of $19 – $24 per hour. Final pay may depend on location, experience, and interview evaluation on City of New York's official career site.
Where is the College Aide- Help Desk Technician job at City of New York located?
This College Aide- Help Desk Technician position at City of New York is located in New York City, NY. Always check City of New York's application page for specific state eligibility or relocation policies.
How do I apply for the College Aide- Help Desk Technician position at City of New York?
This listing links directly to City of New York's SmartRecruiters application page. You can apply directly on City of New York's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.