Command Center Solutions and Services - Southeast Program Manager

Department Overview

The Command Center Solutions and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions.

The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center.

Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision, strategy, and innovation, aiming to understand, meet, and exceed customer needs. We strive to be a trusted partner, invested in their long-term success. This commitment requires continuous listening, proactive problem-solving, and delivering exceptional value and service at every customer touchpoint.

Role Overview

As a Program Manager, you will be responsible for leading strategic, multi-faceted public safety initiatives by overseeing portfolios of interrelated projects from inception to completion. Moving beyond single-project execution, you will align overall program goals with broader organizational and customer business strategies, drive cross-functional alignment, and manage complex stakeholder environments to ensure sustainable value and seamless technology deployments across public safety agencies.

This is a remote position that requires approximately 50% travel within the Southeast region. Strong preference for candidates based in the Southeast.

Core Responsibilities

Following PMBOK and standard Program Management methodologies, you will govern the overarching program lifecycle, driving synergy across multiple project tracks from Strategy & Initiation through Final Hand-off & Closure.

Program Strategy, Integration & Governance

• Master Program Plan: Develop, govern, and maintain a comprehensive Master Program Plan using automated program management tools, establishing clear governance structures, charter standards, dynamic scope management, and unified change control processes across all constituent projects.
• Operational Workflow & Strategic Alignment: Maintain deep domain knowledge of internal organizational and customer workflows to ensure all program deliverables align directly with long-term business objectives and operational mission goals.
• Accountability & Governance: Take overall accountability for program success, guiding cross-project implementations, cutovers, operational readiness, and formal hand-offs to the Support organization across complex emergency call handling and public safety technology portfolios.

Scope, Portfolio & Schedule Management

• Integrated Scheduling: Build, harmonize, and oversee master program schedules (WBS), managing interdependencies, critical paths, and resource allocation across multiple projects. Lead executive program status reviews to monitor overall program health against strategic baselines.
• Lifecycle Execution: Drive program execution to ensure all project milestones, release phases, and deliverable commitments are achieved seamlessly across legacy system transitions to NG911 and next-generation public safety applications.

Financial, Value & Cost Management

• Program Budgeting: Manage overall program budgets encompassing multi-project labor, capital expenditures, and third-party vendor investments.
• Financial Performance & Realization: Track, report, and optimize key financial metrics including program revenue recognition schedules, margin health, profitability, and cash flow. Leads large projects ($10M+) or portions of very complex projects. Directs and coordinates the work activities of project team.
• Cost Optimization & Analysis: Conduct comprehensive cost/benefit analyses and conduct high-level financial reviews with executive leadership to ensure the overall program achieves optimal resource efficiency and stays within approved budget parameters.

Risk, Escalation & Quality Governance

• Program Risk Management: Perform continuous program-level risk assessments, evaluate cross-project dependency impacts, and maintain an overarching Risk & Issue Register along with robust mitigation strategies.
• Escalation & Recovery: Proactively identify high-priority operational roadblocks or technical risks, escalating to senior leadership when necessary with actionable recovery and mitigation plans.
• QA & Compliance Governance: Institute and enforce quality assurance frameworks across all project streams, ensuring strict adherence to Motorola Solutions standards, mission-critical reliability, and regulatory compliance requirements.

Stakeholder, Subcontractor & Cross-Functional Leadership

• Primary Strategic Contact: Serve as the lead single point of contact and trusted advisor for senior public safety leaders, regional stakeholders, subcontractors, and internal cross-functional executive teams.
• Relationship Management: Cultivate and expand strategic relationships with external clients, partner channels, and third-party vendors to drive program success and secure long-term partnership alignment.
• Program Facilitation: Structure and facilitate executive steering committee meetings, program kick-offs, and governance boards to ensure transparency communication and alignment across all internal and external stakeholder groups.

Preferred Skills

• Bachelor's Degree and 10+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.
• PgMP, PMP are strongly desired.
• Experienced with Public Safety communications systems is considered an asset.
• Advanced skills in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules.
• Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.
• Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.
• Experienced with project risk assessment and risk mitigation strategies.
• Must be a self-motivated team player able to work effectively with general guidance toward objectives.
• Must have excellent interpersonal, presentation, and negotiation skills.
• Must be able to think outside of the scope of responsibilities and take initiative.
• Must be able to work collaboratively with regional and territorial management.
• Must be able to effectively communicate with relevant peers and senior stakeholders.
• A Master's Degree is considered an asset.
• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.

Target Base Salary Range: $120,000 - $150,000

• Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.
• Pay within this range varies and depends on job-related knowledge, skills, and experience.
• The actual offer will be based on the individual candidate.

• #LI-BA1
• #LI-REMOTE

Basic Requirements

• Bachelor's Degree with 5+ years of experience in project management OR 10+ years of experience in project management
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

• 25-50%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes

Our U.S. Benefits include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!