Commercial Garage Door Technician

About the role

Do you love to work with people, enjoy problem solving, passionate and thrive working in an environment where you can support your community and neighbors?

Opening doors to your dream career!

We're seeking a positive, personable garage door technician for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!

Elite Overhead Garage Doors is a family owned and operated business. We strive to give our customers the best experience when performing garage door installations, garage door maintenance, and replacing garage door openers. We serve the surrounding metro area with residential, commercial, and industrial garage door services.

We'll give you the training and tools to perform in a fast-paced, multitasking environment. If you're a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow.

The position is based out of our Buford, GA office.

Responsibilities

• Continuous evolution of skills to amplify both personal acumen and the collective expertise as a team.
• Adherence to safety protocols and guidelines. Prioritize personal well-being and foster a secure environment for the team, clients, and broader community.
• Uphold accurate records of all work undertaken. Documenting notes, diagrams, and photos. Streamline future maintenance and repairs, elevating operational efficiency.
• Thorough inspections of installations and repair, aligning them with industry benchmarks and company standards.
• Workmanship guarantees installations and repairs meet the highest safety standards and exceed client expectations.
• Maintain a positive, empathetic and professional attitude toward customers and employees at all times
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Maintain records of customer interaction, transactions, comments, complaints
• Seize opportunities to upsell products when they arise
• Understanding our products/services inside and out
• Communicate and coordinate with colleagues as necessary
• Perform other duties as assigned

Skills/Qualifications

• Valid license and clean MVR
• Forklift Certification required
• Aerial Lift certification required
• Experience with welding, running acetylene torch and plasma cutter
• Experience in garage door installation, repair and maintenance of Commercial door systems a plus (sectional, rolling steel, fire doors, high speed doors, and dock equipment.
• Ability to lift 75 plus pounds, climb a ladder and use basic hand tools
• Familiar with OSHA safety rules and best practices
• Excellent customer service, and organizational skills
• Ability to understand root causes of technical situations
• Strong verbal communication skills along with active listening
• Experience with Service Titan a plus
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

What we have to offer you!

• Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Additional information

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Pay and benefits

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $25—$30 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.