Commercial Kitchen Service Technician

Salary Range: $28-48 per hour

Location: Massachusetts

About the Role

As a Commercial Kitchen Service Technician, you will become a trusted advisor to your customers by consistently delivering innovative solutions to predict and prevent kitchen equipment failure, contributing to the success of thousands of restaurants, hotels, hospitals, and other commercial customers.

What Will Your Day Look Like?

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty foodservice equipment.
• Demonstrate your mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics.
• Properly troubleshoot, diagnose, and repair commercial kitchen equipment, including cooking, refrigeration, ware-washing, and other specialty foodservice equipment.
• Communicate with manufacturers as needed to assist with diagnoses and parts identification.
• Consult with the Technical Assistance Group for technical support while onsite.
• Install all parts ordered for the customer in a timely and professional manner and in accordance with company policy.
• Promote and recommend other services provided by Smart Care when appropriate.
• Produce accurate and timely administrative documentation, including work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.

Shared Success Starts Here

• On-the-job training with available on-demand technical support, along with professional CFESA certifications and advancement opportunities.
• Company service vehicle, fuel card, tablet, and cell phone provided for business use.
• Market-leading benefits program, including 401(k) and paid time off.
• Take charge of your career through growth opportunities, including advanced technician and management positions.

Minimum Qualifications

• High school diploma or equivalent.
• 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.
• Valid Real ID driver's license and acceptable motor vehicle record.
• Willingness and ability to participate in an emergency on-call rotation that includes nights and weekends.
• Availability for occasional overnight travel as assigned.
• Immigration sponsorship is not provided for this role.

Preferred Qualifications

• Relevant technical training, licenses, and/or certifications (e.g., EPA, CFESA).
• Commercial refrigeration and/or commercial cooking equipment repair experience.
• Self-motivated with a proven ability to prioritize and work independently with minimal direct supervision.

Physical Requirements

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds.
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and potential electrical hazards in damp, humid, or freezing conditions.
• Ability to work on ladders, roofs, and other elevated locations.