Commercial Lines Account Manager Assistant

About the role

Patriot Growth Insurance Services | Williamsville, NY | Hybrid | Full-Time

Why This Role Matters

As an Assistant Account Manager, you'll play an important role in supporting clients, producers, and account management teams while helping ensure a responsive and seamless insurance experience. Your attention to detail, client service mindset, and ability to manage multiple priorities will help strengthen client relationships, support retention efforts, and contribute to the agency's overall success.

In this role, you'll work closely with account managers, carrier partners, and internal departments to support policy administration, client communications, documentation management, and ongoing service activities. You'll gain valuable exposure to both commercial and personal insurance operations while helping clients navigate coverage questions and policy needs.

How You'll Make an Impact

• Support account management activities by assisting with policy changes, endorsements, certificates of insurance, and client service requests.
• Help identify coverage gaps, policy enhancements, and cost-saving opportunities that align with clients' evolving insurance needs.
• Assist in preparing insurance proposals, renewal materials, and coverage presentations for prospective and existing clients.
• Respond promptly to client inquiries, helping resolve questions related to coverage, billing, claims, and policy administration.
• Maintain accurate policy documentation and account records within agency management and CRM systems.
• Collaborate with producers, accounting partners, carrier representatives, and internal team members to support exceptional service delivery.
• Contribute to agency growth efforts by supporting prospecting activities, marketing initiatives, and industry networking opportunities.

Who You Are

• Client-focused and committed to delivering responsive, professional service.
• Organized and detail-oriented, with the ability to manage multiple projects and deadlines effectively.
• A proactive problem-solver who enjoys helping clients find solutions to their insurance needs.
• Collaborative and supportive of team goals, while maintaining accountability for individual responsibilities.
• An effective communicator who can explain insurance concepts clearly and professionally.
• Adaptable and eager to learn in a fast-paced agency environment.
• Committed to maintaining confidentiality, professionalism, and strong ethical standards.

What You Bring

Day One

• 1+ years of experience in an administrative, account management, insurance, or related client service role.
• Active New York Property & Casualty Insurance License.
• Basic knowledge of commercial and personal lines insurance products, coverages, policies, and procedures.
• Strong written and verbal communication skills.
• Ability to provide empathetic, responsive, and professional support to clients and colleagues.
• Strong organizational skills and attention to detail.
• Problem-solving and critical-thinking abilities.
• Proficiency with CRM systems, Microsoft Office Suite, and other client service technology platforms.
• Ability to work collaboratively in a team-oriented environment.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.

Valuable Additions

• Experience working in an independent insurance agency environment.
• Familiarity with agency management systems and insurance carrier platforms.
• Experience assisting with insurance proposals, renewals, endorsements, certificates, or billing activities.
• Knowledge of insurance contract review and policy documentation processes.
• Exposure to commercial insurance, personal insurance, or both.
• Demonstrated commitment to professional development and staying current on insurance industry trends and regulations.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies.

With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Pay Range: Posted below*

*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range $24.04—$26.44 USD