Commercial Lines Account Manager

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Syracuse, NY!

To work closely with the producer and Commercial Lines Customer Service Representative to service new and existing accounts to achieve Agency sales goals and service standards. Responsible for securing the retention of specifically assigned Commercial accounts through marketing responsibilities.

How You Will Contribute

• Develop a full working knowledge of Commercial Lines procedures.
• Handle client requests for information, endorsements, forms, and rates for accuracy, recommending changes or amendments.
• Review and analyze policies, endorsements, forms, and rates for accuracy, recommending changes or amendments.
• Oversee the requests for endorsements, and control and preparation of binders, certificates, invoices, automobile identification cards, and similar items.
• Review suspense on a regularly scheduled basis, re-suspending or handling items as appropriate.
• Maintain account files, overseeing that documents are placed into appropriate sections of automated database.
• Order cancellations where requested or required.
• Assist in clearing unbilled items, account differences, and commission differences.
• Coordinate premium financing needs with Accounting Department.
• Keep producers informed of real or potential problems.
• Correspond with markets and clients, accompanying producers on visits as requested.
• Responsible for the marketing of assigned accounts, obtaining and evaluating quotations, and determining and recommending markets.
• Maintain knowledge of carrier underwriting criteria, deviations, plans, and marketing policy.
• Maintain knowledge of approved rates by the respective carriers, and be able to explain the rating of any policy.

Licenses & Certifications

• Valid Insurance Producer license in good standing (authorities in states needed to service the assigned book of business) or ability to obtain such within 90 days of hire.
• CPCU and/or CIC designation preferred. (preferred)

Skills & Experience to be Successful

• High School degree or equivalent.
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.
• College Degree in a business-related field. (preferred)
• 1-2+ years of insurance experience, or a related field. (preferred)

Pay Range $28.84 - $38.46 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.