Commercial Lines Account Manager

About the role

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

What We Offer You

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work /life balance, because that's important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

Summary

The Account Manager will have an assigned book and provide support to clients and the Account Executives as needed, in obtaining, maintaining, and servicing commercial lines accounts. This position requires to meet the overall needs of the clients.

Essential Duties and Responsibilities

• Prepare renewal submissions, submit to markets, compare quotes to then present the best options to our clients.
• Prepares client renewals including proposals and presentations.
• Processes endorsements across several different lines of insurance by adding/deleting vehicles and drivers, mailing addresses, contact information, premise addresses, etc.
• Generates proof of insurance for insureds, mortgages, and lessors
• Retrieves policy documentation from various insurance portals
• Handle cancellations
• Answers insurer's inquiries and addresses concerns
• Process final audits
• Monitor pre-renewal process including loss run requests
• Drafts and sends close out letters
• Provides client support with all levels of client's decision-makers as well as the day-to-day technical client representatives.
• Oversees all aspects of servicing the account and client satisfaction

Requirements

• Must have a valid Florida 2-20 license
• Minimum 2 years of experience in insurance client support
• Excellent customer service and good work ethic

Knowledge, Skills, and Abilities

• Strong technical knowledge of coverage in all commercial lines insurance
• Knowledge of EPIC system a plus
• Knowledge of commercial lines insurance and products
• Ability to work independently but also assists members of the team
• Maintains a professional attitude under pressure
• Strong sense of accountability
• Strong Microsoft Word, Outlook and Excel knowledge

What we offer you

• We invest in your growth.
• HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.