Commercial Lines Account Manager - Bonds

About the role

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

What We Offer You

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that's important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

Bond Account Manager (Commercial Surety & Financial Bonds)

Summary

Commercial Surety & Financial Bond Account Manager will be responsible for managing an established portfolio of commercial surety and financial bond accounts, developing strong relationships with clients and surety company underwriters, and ensuring the timely and accurate processing of bond requests.

The ideal candidate will have experience in commercial insurance, will be willing to learn about surety programs and financial bonds, along with excellent communication, organizational, and problem-solving skills.

Essential Duties and Responsibilities

• Manage and service an assigned portfolio of commercial surety and financial bond accounts.
• Build and maintain strong relationships with clients and surety company representatives.
• Serve as the primary point of contact for bond requests, questions, renewals, and account servicing.
• Provide exceptional customer service while maintaining professionalism and confidentiality.
• Process and issue various types of surety and financial bonds, including but not limited to:
• Bid bonds
• Performance and Payment bonds
• License and permit bonds
• Financial and miscellaneous bonds
• Maintain accurate client records, bond files, and documentation according to agency procedures.
• Ensure compliance with carrier requirements and internal agency procedures.
• Manage multiple priorities and meet deadlines in a fast-paced environment.

Commercial Lines Account Manager

Summary

The Commercial Lines Account Manager is responsible for servicing a book of commercial insurance business while working alongside their Producer(s) and Marketing team. Account Managers provide professional, courteous service to our clients, carrier representatives, and their colleagues.

The ideal candidate has a strong understanding of commercial property and casualty insurance, excellent organizational and communication skills, and the ability to manage multiple priorities in a fast-paced environment

Essential Duties and Responsibilities

Account Management & Client Service

• Manage and maintain an assigned book of Commercial Insurance accounts.
• Serve as the primary point of contact for clients regarding insurance servicing needs.
• Develop and maintain strong, long-term client relationships.
• Respond promptly and professionally to client inquiries and service requests.

Policy & Renewal Management

• Review policies and endorsements for accuracy and appropriate coverage.
• Process policy changes, endorsements, cancellations, reinstatements, and other policy transactions.

Certificates & Daily Account Servicing

• Prepare and issue certificates of insurance.
• Process insured requests and endorsements.
• Handle requests for evidence of property insurance, auto identification cards, and other policy documentation.
• Assist with audits, premium adjustments, and billing questions.
• Coordinate with insurance carriers to resolve policy and service issues.
• Maintain accurate and complete electronic client files in the Agency Management System.

Work Experience Requirements

• At least 1+ years of experience and proficiency in Commercial insurance Account Management
• Excellent oral and written communications skills.
• Superior customer service and problem-solving skills.
• Demonstrate proficiency with computer systems, including but not limited to Microsoft Office and Agency Management Systems.
• Ability to work in a fast-paced team environment.
• Ability to work a regular, full-time work schedule.

Education Requirements

• High School diploma or equivalent; college degree preferred.

Licensing or Certification Requirements

• Candidate must have a current Louisiana Property & Casualty insurance license in good standing.

What we offer you

• We invest in your growth.
• HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.