Commercial Mortgage Servicing Systems Analyst

About the role

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Summary

The Business Systems Analyst supports the optimization, configuration, and ongoing enhancement of SS&C's Precision LM Servicing Software and other systems, as assigned. This professional partners with the Business Systems Manager to analyze business needs, support system administration, document requirements, and ensure technology solutions align with organizational goals. They serve as a liaison between business users, technology teams, and vendors to improve processes, resolve issues, and enhance system driven efficiencies.

This position is available for a hybrid schedule (Minneapolis, MN office preferred) or remote schedule.

Essential Duties and Responsibilities

• Support the Business Systems Manager in the product management and day-to-day administration of SS&C's Precision LM Servicing Software and the Borrowers Viewpoint portal.
• Collaborate with internal cross-functional teams to collect and document business requirements, identify system issues, and evaluate enhancement needs.
• Assist in vendor coordination by helping track requests, monitoring service levels, and gathering user feedback to support enhancement proposals.
• Support system administration, user maintenance and security configurations and provide day-to-day end-user support and triage issues for escalation.
• Participate in release management and coordinate internal testing and acceptance.
• Create training resources and conduct system training, as needed.
• Analyze data using tools such as SQL and Excel to support reporting, troubleshooting, and system validation.
• Maintain documentation of system workflows, configurations, and integrations.
• Perform other duties as assigned.

Required Education and Experience

• 2-4 years of experience in business systems analysis, system administration, product support, or related work.
• Experience in the commercial mortgage industry.
• Ability to translate business requirements into functional documentation.
• Basic understanding of commercial loan administration processes and related software systems such as Commercial Mortgage Servicing platforms, Document Management, CRM, or Pipeline Management tools.
• Specific experience in Precision LM highly desirable.
• Working knowledge of general regulatory compliance in the financial services industry.
• Proficiency with SQL, Excel, and business intelligence or reporting tools.
• Bachelor's degree preferred.

Competencies

• Strong foundational understanding of commercial real estate and commercial mortgage banking.
• Excellent verbal and written communication skills.
• High attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and collaboratively.
• Strong customer service and problem-solving skills.

Job Expectations

• This is a full-time position.
• Days of work are Monday through Friday during standard business hours.
• This position is available for a hybrid schedule (Minneapolis, MN office preferred) or remote schedule.
• Regular and reliable attendance required.
• Occasional domestic travel is required for this position.

Benefits

We offer a comprehensive benefits package for employees and their families including medical and dental plan; 401k plan including company matching; firm funded life and disability insurance.

Pursuant to the laws regarding job postings where the position is located in, Colliers is disclosing the following information:

• Approximate Salary Range for this Role: $70,000 - $90,000.
• This role is also eligible for discretionary bonus.

• Our compensation ranges are determined by role, level, and location.
• The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

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• Make your next move an expert one and join us as we lead the industry into the future.
• Direct applicants only please, no agencies.