Commercial Pest Control Field Supervisor

About the role

Location: Buchanan, NY Reports to: Branch Manager Pay: $65,000 - $75,000 annual DOE

Position Overview

The Field Supervisor is responsible for leading and managing a team of field technicians with the goal of delivering exceptional customer experience. The Field Supervisor owns all aspects of service required of the branch. The Field Supervisor will be responsible for a service team consisting of about 10+ field technicians. All aspects related to Pest Control Technicians completing their jobs in a high manner will fall under the umbrella of the Field Supervisor.

Duties/Responsibilities

• Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers.
• Identify/implement scheduling to ensure adequate coverage for peak volume periods.
• Efficiently schedule routes for field technicians.
• Route Optimization managed daily yielding a 70+% tech utilization.
• Appropriately Performance Manage service team employees.
• Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees.
• Respond to field technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed.
• Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention.
• Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control services.
• DEC liaison ensuring proper compliance and technician certifications.
• Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate.
• Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs.
• Operate company provided vehicle in a safe manner.
• Product selection for required treatments.
• Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue.
• Proper material pick-up & discarding of used materials.
• Performs miscellaneous job-related duties as assigned.

Experience, Education, and Skills Required

• High School Diploma or GED
• Valid Driver's License
• Strong customer service orientation, with two plus years previous experience in a customer service role
• 2+ Years background in Pest Control, Termite, and/or Wildlife control
• 3 - 5+ Years managing a field team
• Experience with PestPac Software a plus
• Proficiency with necessary technology, including Microsoft Office Suite

Health Benefits

• Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability

Optional supplemental benefits

Enrollment eligibility begins first of the month following date of hire

• FINANCIAL ASSURANCE
• 401(k) plan with company match
• Weekly pay
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• AND MORE
• Eight (8) paid holidays
• Paid Time Off
• Team Member referral bonuses
• Opportunities to participate in community events

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!