Commercial Product Operations Manager

The Role

Are you someone who thrives in an environment where physical hardware meets high-stakes operational challenges? Have you executed complex new product introductions (NPI) or scaled infrastructure solutions across commercial business footprints? Have you coordinated activities across multiple customers simultaneously?

As the Commercial Launch & Deployment Manager, you will serve as the tactical execution lead for Mill's commercial launch and expansion. You will work closely with our Head of Deployments and the Operations team to transition our business from initial commercial pilots to full-scale enterprise operations. This is a fast-paced operational orchestration role designed for an exceptional, detail-oriented leader.

Key Responsibilities

• Site Readiness & Launch Program Management
• Help to develop, iterate and support the "Mill Commercial Site Readiness Checklist" and launch playbooks across heterogeneous commercial kitchen, grocery and other food service configurations
• Build and maintain the integrated master launch schedule for all customers bridging Hardware Engineering, Supply Chain, Logistics, Field Operations, and Partner Success teams.
• Lead daily/weekly cross-functional syncs to mitigate risks and work through bottlenecks, tracking critical paths to ensure hitting committed deployment schedules.
• Vendor Management & Third-Party Orchestration
• Manage third-party vendors needed for successful deployments.
• Act as the escalation lead for field issues during active deployments, ensuring service level agreements (SLAs) are rigorously maintained through installation phases.
• Audit vendor performance, ensuring work conforms to Mill's standards, technical specs, and partner-specific security or access requirements.
• Partner Success & Sustaining Operations Hand-off
• Partner deeply with the commercial account team to translate complex technical workflows into simplified, high-adoption standard operating procedures (SOPs) for grocery kitchen staff.
• Co-develop and deploy training curricula, localized quick-reference documentation, and train-the-trainer frameworks optimized for high-turnover service environments.

Who You Are

• Hardware Deployment Experience: You have a proven track record of shipping or deploying physical hardware products. Backgrounds in enterprise IoT, commercial charging/energy infrastructure, commercial appliances, or industrial supply chain hardware deployments are highly valued.
• An Operations Mindset: You possess a tactical, "measure twice, cut once" philosophy. You are comfortable interfacing with a lot of people daily and dealing with logistics, general contractors, loading docks, and facilities managers.
• Cross-Functional Liaison: You know how to translate technical constraints to corporate leaders and floor managers alike with clarity, empathy, and absolute professionalism.
• AI-enabled Approach: You err on the side of diving into optimizing workflows through applying AI to help scale at increasing speed and efficiency.

Qualifications & Requirements

• 4+ years of program management, field operations, or hardware launch experience, with at least 2 years specifically dedicated to B2B, commercial infrastructure, or enterprise hardware environments.
• Technical literacy; comfortable diving into hardware specifications, electrical/space constraints, facility architectural diagrams, and network connectivity profiles.
• Willingness to travel nationally up to 50% during peak site-deployment and validation cycles.
• Experience operating within health, safety, food-handling, or building compliance frameworks (OSHA, NSF, UL, etc.) is a distinct advantage.

Pay and benefits

The estimated base salary range for this position is $150k to $170k, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs. At Mill, it is not typical for an individual to be hired at or near the top of the range for their role.