Commercial Services Specialist

A detailed list of job duties includes

• Assists sales team to generate fee income in support of individual and bank goals by providing needed support regarding treasury/cash management products and services to new and existing customers.
• Provides treasury/cash management services product and service support to commercial bank customers. Assists bank sales personnel with client discussions and on-site demonstrations involving treasury/cash management product and service selection if needed.
• Implements services for customers, handles customers' requests for service and identifies customer issues that require research and follow through.
• Provides customer training for treasury/cash management products.
• Maintain strong audit practices, logs of tasks performed including implementations and calls, and complete documentation of actions.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company's core values and principles through behaviors, actions, and decisions.

Location: Felton Branch - 120 W. Main St., Felton, DE 19943

Position Type/Expected Hours of Work

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday.

Required Education and Experience

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• Ability to manage multiple priorities daily
• Ability to work in a fast-paced environment
• Strong communication skills
• Strong knowledge of bank products and services desired, but not required.

Compensation

• The pay range for this position is $21.00 to $26.50 hourly. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits

• Join a family- and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, company paid short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Employment offers are contingent upon the successful completion of a pre-employment screening, which includes a background check, credit check, verification of employment history, and any other screenings required for the position.