Communications Manager, Last-Mile Issues and Issues Campaigns

About the role

Amazon's last-mile delivery network touches millions of customers every day - and with that scale comes real scrutiny. Legislation, regulatory shifts, and coordinated advocacy campaigns can move fast, and the stories they generate don't wait for anyone. This role puts you at the center of how Amazon identifies, understands, and responds to the issues that matter most to its last-mile delivery operations.

As Communications Manager, Last-Mile Issues and Campaigns, you'll own the communications strategy for a portfolio that touches aspects of Amazon's last-mile delivery model. Last-mile delivery touches regulation, safety, and public trust, and this role sits at the center of how we communicate across all of it.

You'll lead strategic narrative development and scenario planning that keeps the team ahead of legislative shifts, emerging campaigns, and related issues. You'll coordinate across relevant business lines and communications teams, partnering with Policy Comms, Field Comms, and others, to bring the right expertise to bear at the right moment and ensure Amazon speaks with one clear, strategic voice.

You'll draft the statements, talking points, and briefing documents that represent Amazon externally, and you'll manage the feedback and approval cycles that come with them. You'll spend as much time seeding stories and shaping narratives as you do managing the reactive moments that come with the portfolio.

You're a high-judgment communicator who doesn't flinch when things get complicated. You can hold multiple fast-moving situations at once without losing your footing, but what sets you apart is your ability to spot the issue before it breaks and start building the strategy, not just the response. You think clearly under pressure, write precisely on deadline, and know how to bring the right people together at the right moment.

You're comfortable as an on-the-record spokesperson, and you know how to work with reporters to shape a story before it spirals. You think like a strategist, connecting dots across policy, operations, and reputation to protect and advance the business. You don't wait to be told there's a problem. You've already mapped the landscape, built the plan, and brought the right people to the table.

This is a strong independent contributor role that reports into the Core Operations Communications team within the Global Operations and Workplace Reputation team.

Key job responsibilities

• Manage complex, fast-moving, and unexpected communications challenges with high judgment and professionalism.
• Be precise under tight deadlines and prioritize and manage multiple situations simultaneously.
• Effectively represent Amazon as an on-the-record spokesperson.
• Work with reporters to correct and clarify breaking news stories.
• Write, develop, and manage approvals of external communications materials dealing with sensitive and timely topics.
• Participate in multi-stakeholder emergency response meetings to provide insight and guidance from an external communications point-of-view.

A day in the life

You might start your morning scanning media coverage and legislative trackers to flag any new developments that could affect Amazon's last-mile operations - then pull together a quick brief for a leader heading into a sensitive meeting.

By midday, you could be on a call with legal and public policy partners to assess the communications implications of a pending bill or regulatory action, working through the messaging framework and drafting an initial statement. In the afternoon, you may shift to handling a reactive media inquiry on a breaking story, coordinating approvals in real time while staying in close contact with the reporter to manage the narrative.

You'll close out by updating scenario plans for upcoming legislative milestones and checking in with issues managers across the team to make sure nothing's falling through the cracks.

Basic Qualifications

• 7+ years of recent professional communications or public relations experience
• Bachelor's degree

Preferred Qualifications

• Experience working in a fast-paced and ambiguous environment, or experience communicating complex information and solutions to senior stakeholders and influencing decisions
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts
• Experience communicating with a wide range of stakeholders, including your peers and leadership

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

• USA, NY, New York - 153,500.00 - 207,100.00 USD annually
• USA, TN, Nashville - 125,600.00 - 169,500.00 USD annually
• USA, VA, Arlington - 139,500.00 - 188,300.00 USD annually
• USA, WA, Seattle - 139,500.00 - 188,300.00 USD annually