Community Account Manager - North

About the role

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Community Account Manager ("CAM") is responsible for driving utilization of AlloSure, CareDx's donor-derived cell-free DNA ("dd-cfDNA") test within the general nephrology channel.

The CAM will collaborate closely with the Transplant Account Manager ("TAM"), Clinical Liaisons, and Solutions Account Manager ("SAM") to develop and execute growth strategies within our current user base as well as drive new business within non-user accounts. Successful CAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results.

Essential Duties & Responsibilities

Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.

Clinical and Product Knowledge for Customer Education: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies in order to educate community nephrologists on AlloSure testing and CareDx Pharmacy services

Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.

Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and territory levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators

Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Qualifications

• Science based (biology, chemistry, etc.) bachelor's degree required
• Minimum of 2 years sales or account management experience in the healthcare industry
• Experience selling into physician-owned practices and hospitals, navigating across multiple stakeholders in a "total office call."
• Clinical or sales experiences in Transplant, Nephrology, Molecular Diagnostics and Lab highly preferred
• Strong interpersonal skills to build and maintain relationships with nephrology professionals
• Track record of developing effective account strategies that maximize business outcomes
• Strong history of winning new business and exceeding sales quotas
• Strong written and oral communication & organizational skills
• Must be willing to travel up to 75% or greater within your region including frequent day trips
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools

Role Competencies

• Healthcare Market Understanding: Anticipates the potential business implications of an evolving healthcare marketplace and identifies new opportunities for growth
• Business & Territory Planning: Aligns market and customer needs and insights with CareDx products, solutions and services to develop strategic action plans
• Analytics and Insight Generation: Leverages many sources of complex business and customer data to generate insights, identify market trends and opportunities, and inform decision making.
• Account Management: Develops a deep understanding of customer needs and aligns them with CareDx products, solutions and services to attain mutually beneficial outcomes
• Consultative Selling Agility: Applies selling skills to understand and meet customer needs and ensure sales execution is compliant and strategically aligned with business objectives to maximize sales results

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

• In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
• With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

• The U.S. EEO posters are available here.
• Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
• #LI-Remote
• This is an anticipated base salary range plus incentive variable compensation in the United States.

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

• CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
• Remote: US Only roles $161,000 - $180,000 USD