Community Ambassador/Receptionist & Guest Services

Roles & Responsibilities

• Deliver a warm, professional welcome to all visitors and community members, ensuring a positive first impression.
• Engage with individuals to understand needs and provide accurate information about community services, amenities, and events.
• Manage front desk operations, maintaining an organized and professional reception area.
• Handle incoming calls, route inquiries appropriately, and ensure clear internal communication.
• Coordinate and schedule meetings, ensuring availability of participants and necessary resources.
• Oversee meeting logistics, including room setup, audiovisual equipment, and catering arrangements.
• Prepare and distribute meeting materials such as agendas, presentations, and supporting documents.
• Provide technical support for virtual and in-person meetings, troubleshooting issues as needed.
• Plan and support community events, managing logistics, invitations, and on-site execution.
• Facilitate communication across departments and distribute community updates through various channels.
• Build strong relationships with community members to encourage engagement and gather feedback for continuous improvement.
• Participate in ongoing training programs to enhance role effectiveness and service delivery.

Knowledge, Skills & Attributes

• Strong customer service orientation with a client-first mindset.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and familiarity with virtual meeting platforms.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Attention to detail with a high level of accuracy.
• Problem-solving skills with the ability to make sound decisions within scope.
• Ability to handle confidential information with discretion.
• Positive attitude with strong interpersonal and relationship-building skills.
• Adaptability, flexibility, and the ability to prioritize changing demands.
• Basic technical troubleshooting skills for meeting and conferencing tools.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Qualifications

Education

High school diploma or equivalent required; associate or bachelor's degree preferred.

Experience

Minimum of 1 year of experience in customer service, front desk operations, hospitality, or a related field.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with video conferencing tools (e.g., Teams, Zoom)
• Basic knowledge of office equipment and administrative systems

Compensation

The compensation range for this role is 24.00 to 26.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.