Community & Workforce Specialist I - Youth Center

Job Description Summary

Department - Community & Workforce Development

About the role

• Job Type: Classified
• Job Classification: 5811 - Community & Workforce Specialist I
• Salary Grade: 5

Pay Range

Hiring Range: $20.72 - $24.34 Per Hour

Pay Range

$20.72 - $27.97 Per Hour

Range Explanation

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

Community & Workforce Development Department is recruiting to fill the position of Community & Workforce Specialist I. This is a full-time regular classified position supporting the Summer Youth Program and the Youth One-Stop Center, which serve youth ages 14-24. Responsibilities include answering and directing phone calls, performing data entry, maintaining filing systems, and providing customer service and assistance to families and community members.

This position schedule will be Monday - Friday, 8:00 a.m. to 5:00 p.m.

Essential Functions

• As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics.
• This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.
• Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.

• Participates in the day-to-day operational and support activities of a functional program or work unit within the Community & Workforce Development Department;
• Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person;
• Assesses the needs of community members and provides guidance on appropriate resources based on individual needs;
• Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance;
• Represents the program or work unit at community events and in meetings with County personnel and/or community partners;
• Provides administrative and other support essential to the completion of program or work unit objectives;
• Communicates with and participates in program activities in coordination with other County departments and community partners;
• Provides input to management in the development of program goals and objectives;
• Manages and maintains records of program participants and their progress;
• Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.

Minimum Qualifications

• Associate's degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment.
• (Relevant experience and/or education from an accredited college or university may be substituted.)

OR

• One year of experience with Pima County as a Community & Workforce Technician I or II or similar Pima County position, as determined by the department head at the time of recruitment.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum one (1) year experience providing customer service.
• Minimum one (1) year experience with Microsoft Office Suite (Outlook, Word, and Excel).
• Minimum one (1) year experience working with youth programs.
• Minimum one (1) year experience in data entry and maintaining spreadsheets.
• Experience communicating both verbally and in writing.

Selection Procedure

• Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications.
• All applications will be assessed based on an evaluation of the listed education and experience.
• Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications.
• The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources.
• Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record.

Special Notice Items: Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. The County requires pre-employment background checks.

• Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
• A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
• Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment.

Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements

Physical and sensory abilities will be determined by position. Action Activity - bending, climbing, kneeling, reaching, squatting, stooping; Motion Activity - grasping; Hearing Activity - behind themselves; Speaking Activity - in person and on the phone; Vision - operate motor vehicle, may be required to operate forklift or power industrial equipment; have depth perception; have peripheral vision.

Working Conditions

Working conditions will be determined by the position.