COMMUNITY ASSOCIATE, FAMILY PARTNERSHIPS

About the role

The Department of Resident Services, Partnerships and Initiatives engages NYCHA residents in critical programs, services, and initiatives in the areas of economic opportunity, youth, senior and social services; supports NYCHA’s extensive network of Resident Associations; and connects residents to opportunities such as financial empowerment, business development, career advancement, and educational programs.

RSPI has set forth a model of engagement that effectively serves residents as well as internal and external stakeholders to create a comprehensive engagement model that supports residents and NYCHA's strategic plan for preservation and advances the work of the agency.

Family Partnerships Department (FPD), one of RSPI's six units, connects residents to critical services and implements programs and policies that support household stability, tenancy, individual advancement, aging-in-place, and the successful reunification of individuals with justice system involvement with their families who reside in NYCHA. FPD also manages partnerships and referrals with external providers and City agencies offering social service interventions to ensure connections to high-quality services that help NYCHA families meet their goals and maintain housing stability.

RSPI seeks an experienced individual to support its Family Partnerships' team. Reporting to the Unit's Supervisor, the Community Associate’s responsibilities will include, but are not limited to the following:

• Under the guidance of a supervisor, develop plans to provide residents with appropriate social services; employ an early intervention, preventive focused, case management approach.
• Under the guidance of a supervisor, employ a home visit model to conduct assessments and determine service needs.
• When needed, conduct in-person and over the phone pre-screening of NYCHA residents to make appropriate referrals to formal and informal partners.
• Prepare and maintain case records and written reports in the Family Partnerships Case Management Services’ (FPCMS) database.
• Coordinate services, connecting residents to support systems through direct referral and outreach.
• Develop and maintain collaborative partnerships with NYCHA staff and community-based organizations to have a thorough understanding of citywide, borough-wide, and development-specific programs, and thus ensure the best possible referrals and outcomes.
• Assist with completing key documentation, performing data entry and following up on referrals, as appropriate. Utilize the FSCMS and database systems to document, track and make referrals for services relevant to residents’ needs.
• Perform other related administrative duties, as needed.

Additional Information

• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.