Community Care Coordinator

About the role

Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service.

Key Responsibilities

• Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits
• Prepare the clinical provider schedules for on-site care visits
• Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members
• Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings
• Enter monthly provider schedules into Open Dental and distribute to appropriate staff
• Update facility records as needed
• Confirm patient appointments, with family members and/or the facility staff
• Scan and enter new and/or updated patient information
• Enter and verify insurance plans, and document changes and updates accordingly
• Perform pre and post quality assurance for appointments and send insurance claims
• Send and follow up on treatment plans sent to families and update status accordingly
• Send and follow up on insurance pre-authorizations and update status accordingly
• Scan and process patient treatment information including fax correspondences
• Discuss appointment and account information with patients and their responsible parties

Requirements

• HS Diploma or GED required
• Customer Service, scheduling, and phone experience preferred
• Dental office experience strongly preferred, but not required