Community Coordinator
- Pay
- $ 97,593.00
- Location
- Queens, NY · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 21 days ago
Skills & highlights for this role
- chargeback investigation
- transaction research
- customer dispute resolution
- AMEX chargeback processing
- fraud detection
Also useful
- ParkNYC
About the role
The Finance team within DOT's Traffic Operations division is seeking to fill two (2) Community Coordinator positions within their Customer Service Unit. The ideal candidates will be detail-oriented, organized, and analytical, with responsibility for processing and disputing chargeback claims, identifying potential fraudulent activity, and providing accurate and timely information to support the customer service team and ensure efficient operations.
- Investigate and resolve chargebacks, customer disputes, and complaints related to parking meters, ParkNYC, garages, and other parking payment systems.
- Research transactions and gather supporting documentation to investigate chargebacks and customer disputes.
- Draft correspondence and compile supporting evidence to dispute chargebacks, ensuring all transaction and account information is accurate and complete.
- Prepare, submit, and track accurate and timely chargeback responses in accordance with established deadlines.
- Research, process, and respond to American Express (AMEX) chargebacks through the AMEX system, including the preparation of required monthly worksheets and reports.
- Review ParkNYC accounts for fraudulent activity, particularly account closure requests, and verify the accuracy of refunds.
- Follow up with customers by telephone and written correspondence to provide updates, obtain additional information, address inquiries, resolve outstanding issues, and ensure timely resolution of customer concerns.
- Draft responses to customer correspondence on behalf of senior management.
- Prepare reports, perform analyses, and recommend process and operational improvements.
- Assist with planning activities and recommend policy and procedural improvements to enhance program effectiveness.
- Assist with special projects and assignments as required.
Qualifications & Requirements
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Equal opportunity and legal notices
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
From City of New York's careers page, first listed on Rolev.ai on October 20, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Community Coordinator role at City of New York?
The Community Coordinator posting at City of New York states compensation of $ 97,593.00. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on City of New York's official career site.
Where is the Community Coordinator job at City of New York located?
This Community Coordinator position at City of New York is located in Queens, NY (On-site). Always check City of New York's application page for specific state eligibility or relocation policies.
What qualifications are required for Community Coordinator at City of New York?
For the Community Coordinator role, City of New York highlights 2+ years of relevant experience; experience with chargeback investigation, transaction research, customer dispute resolution, AMEX chargeback processing, fraud detection. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Community Coordinator position at City of New York?
This listing links directly to City of New York's SmartRecruiters application page. You can apply directly on City of New York's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.