Community Doula - (New York - statewide)

About the role

Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby.

Malama is expanding its doula provider network in New York and is looking for experienced birth doulas to support pregnant and postpartum Medicaid members.

As a Malama doula, you will remain an independent practitioner while Malama supports the administrative side of working with health insurance, including provider enrollment, credentialing, billing, and payment.

This is a 1099 independent contractor opportunity, not a W-2 employment position.

Role Responsibilities

• Provide non-clinical prenatal, labor/birth, and postpartum doula support.
• Provide culturally responsive emotional, informational, and physical support aligned with each member’s preferences and needs.
• Maintain timely and accurate documentation of services.
• Follow applicable privacy, documentation, quality, and payer requirements.
• Coordinate with Malama’s care team when a member needs support outside the doula scope of practice.

Requirements

• Experienced birth doula practicing in New York
• Approved for the New York Doula Registry, or eligible and willing to complete the registration process
• Willing to complete applicable New York Medicaid and health-plan enrollment and credentialing requirements
• Experience providing prenatal, labor/birth, and postpartum support
• A people person and team player. One of our key values is Be the Bridge. You are positive and empathetic when supporting members and open and honest when providing feedback to help us improve.
• Mission-driven and impact-oriented. You are passionate about maternal health and Malama’s mission to improve outcomes and close equity gaps.
• Deep ties to and/or lived experience in the communities you serve.

Benefits

• Credentialing & Administrative Support

Malama supports provider enrollment, credentialing, billing, and administrative processes associated with delivering covered doula services.

• Flexible, Independent Practice

You set your availability and can continue operating your own doula practice and working with other organizations.

• Reliable Payment

Malama handles billing for services delivered through Malama and pays doulas on a regular payment schedule. Compensation based on applicable reimbursable doula services.

• Applications reviewed on a rolling basis - apply early!