Community Engagement Specialist

About the role

This position supports new and existing partner organizations. As a public face of the Credit Union, this position ensures consistent image standards of the Harvard FCU brand in all external representations. Duties include coordination of a variety of activities to enhance the visibility and reputation of the Credit Union in the community of Harvard FCU affiliates. Leads volunteer coordination and employee giving.

Expected to visit Harvard FCU locations and affiliated organizations in the Cambridge and Boston areas, as business needs warrant. Attendance at events is expected, including some held on evenings and weekends.

Job-Specific Responsibilities

• Maintain regular contact with sponsorship organizations. Make frequent site visits to sponsorship organizations, including coordinating Harvard FCU presence at benefit fairs, employee and student orientations.
• Lead planning and coordination of volunteer initiatives and employee giving throughout the year.
• Collaborate with Harvard FCU subject matter experts to manage registration and promotion of Harvard FCU's Financial Education.
• Present workshops and seminars, in person and online.
• Manage Student Advisory Council temporary student employees, including approving hours and leave in PeopleSoft, assisting with onboarding, weekly 1:1s, creating a list of projects and monitoring status, and conducting exit interviews
• Identify and assess nonprofits for charitable giving initiatives in collaboration with the Empowerment Council and other internal partners.
• Recommend charitable giving to the Community Engagement Manager.
• Track expenditures and submit invoices for the Corporate Giving Budget.
• Promote the Credit Union at every available opportunity, representing Harvard FCU at meetings, events, and community functions as assigned. Actively participate in various credit union industry trade groups.
• Recommend strategies and tactics to retain and expand the Credit Union membership base.
• Maximize employee communication opportunities within each sponsor group to improve market penetration.
• Participate in the creation of informational and marketing materials for business development and member education programs, including letters, information packets, signs, web postings, etc.
• Author communications and content as needed (i.e., blog posts, social media posts, articles, and press releases).
• Participate in social networking sites and other online forums on the Credit Union's behalf to enhance Harvard FCU's image and promote awareness of our services and community involvement efforts.
• Monitor and track member activity and report on results as they pertain to business development efforts.
• Maintain extensive knowledge of Harvard FCU products, services, and policies.
• Perform various other duties to assist in support of Credit Union strategies and objectives.

Physical Requirements

• Must be able to sit or stand up to 4 hours at a time
• Ability to lift 30lbs and other materials as required
• Occasionally required to stand, walk, kneel, stoop, crouch, or crawl

Basic Qualifications

• A minimum of three years' related work experience in a customer service, sales, or business development role, preferably in the financial services industry.

Additional Qualifications and Skills

• Bachelor's degree in business, marketing, finance, or a related field preferred
• Excellent computer skills with thorough knowledge of all MS Office programs
• Excellent interpersonal skills to deal effectively with professional contacts at all organizational levels
• Exceptional verbal and written communication skills
• Fluency in Spanish and ability to present workshops in Spanish preferred
• Demonstrated presentation skills and comfort speaking to large groups
• Ability to work independently with little supervision
• Ability and willingness to work additional hours during peak periods and/or a non-traditional schedule as necessary, e.g. weekends and evenings.

Harvard Federal Credit Union

At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That's why, since 1939, we've helped our members build a strong financial future so they can make an impact in life, wherever it may lead.

From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we're helping build a more prosperous world for all. Join us!

Standard Hours/Schedule

• 35 hours per week
• Typically 3 days per week on-site or attending events in and around Boston.
• Additional on-site days will be required based on business needs.
• On-site work is performed in an office setting and at various community events in and around Boston

Visa Sponsorship Information

• Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening

• Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).

Other Information

• Please provide a cover letter and resume as one document with your application.
• This position has a 90-day orientation and review period

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs.

When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 054. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

• Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing.
• Because here, you are what matters.
• Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks