Community Health worker

About the role

Become a part of our caring community

The Community Health Worker (CHW) 1 serves as a liaison between health and social services and the community, identifying health-related issues, collecting data, and discussing concerns with the people served. The Community Health Worker 1 works assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Regarding own work methods, occasionally in, and and receive guidance where needed. Follow established guidelines/procedures. Understand own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities and follow direction.

Managers manage and often guide work using precedent and/or documented procedures/regulations/professional standards with some interpretation.

The Community Health Worker (CHW) 1 serves as a key member of our care teams, applying a hands-on approach to member engagement. The CHW 1 supports case management functions, addresses social determinants of health (SDOH) needs, improves self-management of chronic conditions, navigates the healthcare system, and promotes prevention and health education tailored to the needs of the communities we serve. Leveraging their knowledge of the community and shared life experiences, the CHW 1 informs their interactions with members and community partners.

• Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
• Assist members in navigating healthcare and social service systems, coordinating access to basic needs (e.g., housing, food, income, transportation), and scheduling physical and behavioral health visits.
• Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits as requested.
• Identify and address barriers to healthy living and healthcare access, ensuring members can attend their appointments.
• Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence.
• Provide social support to boost members' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting team member.
• Support member self-management through culturally appropriate health education and coaching.
• Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs.
• Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps.
• Regularly travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective program administration.
• Work collaboratively with other associates as a member of the care support teams, including case managers, housing specialists, and SDOH coordinators.
• Attend community events to connect with members and provide education on case management services.

Required Qualifications

• High School Diploma or equivalent
• Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
• Exceptional communication and interpersonal skills for building rapport with customers and stakeholders
• Ability to multi-task in a fast-paced environment
• Respect for cultural and demographic diversity
• Strong written communication skills and advocacy for members at all care levels
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work

Preferred Qualifications

• Community Health Worker training and/or certificate or willingness to complete within one (1) year
• Bachelor's degree in social work or related field
• Familiarity with state Medicaid program guidelines
• Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy
• Fluent in Spanish, French Creole, or Vietnamese

Additional information

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs.
• Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours
• 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$41,900 - $56,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.