Community Living Manager

About the role

Broadmead: A Community Where You Belong, Grow, and Flourish

At Broadmead, we are more than a workplace. We are a values-driven community shaped by compassion, rooted in purpose, and guided by Quaker principles. We promote a culture where respect, integrity, and belonging are not aspirations, but the lived experience of everyone who walks through our doors.

We believe that when individuals thrive, communities flourish. That's why we've built an environment where your work doesn't just support a role, it shapes a legacy. Your contributions inspire progress, strengthen bonds, and enrich lives both within and beyond our campus.

What You Can Expect at Broadmead

• Opportunities to Grow

Life-long learning never stops at Broadmead. Whether you're building new skills, exploring new paths, or stepping into leadership, we provide the resources, mentorship, and encouragement to help you grow with purpose-and with Broadmead.

• A Culture that Welcomes You

Belonging at Broadmead is not just a principle, it's our practice. We value all voices, celebrate individual perspectives, and harness the power of collaboration to build a vibrant, inclusive community.

• Work that Feels Like More

Purpose lives at the center of what we do. Here, your efforts are meaningful, your presence matters, and your work leaves a lasting impact on the lives of others.

• A Commitment to Your Well-Being

From competitive compensation and wellness initiatives to flexible support systems, Broadmead cares for the people who care for our community. Your well-being fuels our shared success.

At Broadmead, you are not just a team member, you are a partner for a purpose that endures. Together, we're enriching lives, building community, and ensuring everyone has the opportunity to belong, grow, and flourish.

Join us. Grow with us. Flourish with us.

• Community Living Manager
• Salary-$78,000-$88,000 (based on exp)
• Broadmead, Cockeysville, MD

Are you a hospitality-minded leader who thrives on creating exceptional experiences, building strong teams, and keeping a vibrant community connected?

Broadmead, a premier continuing care retirement community, is seeking a Community Living Manager to lead the daily operations of our community connection, reception, resident communications, scheduling, and audiovisual services. This is a unique opportunity to make a meaningful impact on the lives of older adults while leading a highly visible team that serves as the welcoming face and communication hub of our community.

At Broadmead, our mission is rooted in Respect, Integrity, Compassion, and Excellence. We are looking for a service-focused leader who shares these values and is passionate about fostering connection, engagement, and outstanding resident experiences.

Position Summary

The Community Living Manager provides leadership and operational oversight for Broadmead's community connection services, reception operations, resident communications, scheduling systems, and audiovisual support functions. This role ensures coordinated, reliable, and resident-centered service through effective team leadership, process management, and cross-department collaboration.

The ideal candidate is a skilled people leader who combines hospitality, organization, communication, and technology expertise to create outstanding experiences for residents, families, visitors, and team members.

What You'll Do

Lead and Develop a High-Performing Team

• Supervise and support the Connection Coordinator and Community Services Associates
• Recruit, onboard, coach, develop, and retain team members
• Create staffing schedules, cross-training plans, and coverage strategies
• Foster a collaborative culture aligned with Broadmead's values
• Conduct performance conversations and support team success

Drive Community Connection and Engagement

• Oversee resident calendars, community communications, event scheduling, room reservations, and related systems
• Coordinate programming logistics, audiovisual support, catering requests, and special event needs
• Partner with resident groups and departments to ensure seamless community-wide activities
• Support and enhance resident communication platforms and engagement tools
• Coordinate and oversee publication of community information and announcements

Manage Audiovisual Services and Technology Support

• Oversee audiovisual equipment in shared community venues
• Support programs, meetings, presentations, and special events
• Train residents and team members on audiovisual and communication technology
• Collaborate with the Broadmead Resident Association Audiovisual Committee
• Coordinate equipment maintenance, repairs, upgrades, and vendor relationships

Oversee Reception and Community Access Services

• Ensure a professional, welcoming, and responsive reception experience
• Maintain procedures for visitor assistance, package management, reservations, and switchboard operations
• Support emergency communication processes and front-desk safety responsibilities
• Ensure reception spaces remain organized, professional, and resident-focused
• Oversee assigned resident transportation cart services

Support Operational Excellence

• Develop and maintain departmental procedures, training materials, and operational systems
• Monitor service quality and identify opportunities for improvement
• Assist with budgeting, resource management, and departmental planning
• Resolve concerns from residents, visitors, families, and team members
• Participate in leadership initiatives, emergency preparedness efforts, and organizational projects

Qualifications

Required

• Minimum of 5 years of progressively responsible experience in community services, hospitality, resident services, administration, or related fields
• Previous supervisory, leadership, or team lead experience
• Strong organizational and time-management skills
• Exceptional verbal and written communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Advanced computer proficiency, including Microsoft Office, scheduling systems, Zoom, and related technology platforms
• Ability to work independently while building strong collaborative partnerships
• Professional judgment, initiative, and problem-solving skills

Preferred

• Bachelor's degree in Business Administration, Hospitality, Communications, Human Services, Healthcare Administration, or related field
• Associate degree with significant relevant experience will be considered
• Experience in senior living, healthcare, hospitality, or other service-focused environments
• Experience supporting audiovisual systems, projectors, microphones, speaker systems, Zoom, and virtual meeting technologies

Additional Requirements

• Ability to interact tactfully and professionally with residents, visitors, families, vendors, and team members
• Valid driver's license with acceptable driving record if operation of a Broadmead vehicle is required

Who You Are

You are

• A servant leader who enjoys helping others succeed
• Highly organized and detail-oriented
• Passionate about customer service and hospitality
• Comfortable managing people, projects, technology, and communications simultaneously
• Adaptable, collaborative, and solutions-focused
• Committed to creating a warm, welcoming, and engaging community experience

Benefits

Broadmead offers a competitive benefits package that may include:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401k Retirement Plan
• Employer-Paid Life Insurance
• Employee Assistance Program
• Professional Development Opportunities
• Employee Wellness Programs
• Dining and Campus Perks