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Community Manager (Freelancer)

Location: New York City, NY (Remote)
Job type: Full-time
Level: Senior
Experience: 2+ years
Listed: 17 days ago

Skills & highlights for this role

Community management for consumer brands
Instagram and TikTok culture fluency
Sprout Social or similar social management tool
Social listening tools such as TalkWalker
AI tool proficiency
Perfect written English
Excel logic
Typing proficiency

Also useful

Agency experience
X (Twitter) experience
Experience with spirits or alcohol brand social campaigns
Live event real-time community management
Contest and promotion management

About you

You are a solution focused problem solver who thrives in a fast-paced, exciting environment.
You're a strategic and analytical self starter with experience at an agency and/or with a brand.
With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team.
Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team.
You're continually looking to grow and be challenged, and comfortable championing this with your team.

About the Role

We are hiring a hands-on social community manager. This is all you do: you live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after.

You will start on a few consumer brands, for example

A workwear brand: daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product-request logging and sentiment tracking.
A spirits brand: a month-long social contest where community management needs to be on fire the whole time.
A second spirits brand: real-time community management and live reactions around a major live moment.

Responsibilities include, but are not limited to

Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.
Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brand's customer service.
Find and join conversations proactively (comment marketing), using TalkWalker and native search.
Follow each brand's response matrix and FAQ, escalate anything sensitive fast, and never post without the approvals the brand has set.
Spot trends in real time and suggest timely comments and replies.
Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team.
Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine.
Stay inside contracted scope (for example, paid-ad comments are out of scope unless the client adds them)

Requirements

Perfect written English. This role is client-facing in public every day.
2+ years of hands-on community management for consumer brands, ideally at an agency.
Daily fluency in Instagram and TikTok culture; X experience is a plus.
Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker.
Comfortable using AI tools in your daily work.
Fast, organized and reliable on a daily cadence, including during launches and live moments.
A hard worker who wants to be the best at this, thinks about the brand's business, not just the comment, and fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.

Our interview process includes, but is not limited to to the following

Typing Test and English Test
Logic assessment on Excel

Pay and benefits

We offer a competitive salary and benefits based on ability level for full-time employees, including:

Base salary DOE
Unlimited vacation policy
Monthly phone/internet and food stipend
Health insurance coverage
Freelance - Remote

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Locations

New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México

AI-Assisted Screening Notice

As part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. This tool evaluates information based on contextual relevance and is used only to support our manual review process. It is not used to make hiring decisions.

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels.

With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we're able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It's a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Check out some of our work!

We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it's in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

Equal opportunity and legal notices

If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at.

Read the original posting

From WITHIN's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Community Manager (Freelancer) job at WITHIN located?

Yes, this Community Manager (Freelancer) opening at WITHIN is listed as New York City, NY (Remote). Always check WITHIN's application page for specific state eligibility or relocation policies.

What qualifications are required for Community Manager (Freelancer) at WITHIN?

For the Community Manager (Freelancer) role, WITHIN highlights 2+ years of relevant experience; experience with Community management for consumer brands, Instagram and TikTok culture fluency, Sprout Social or similar social management tool, Social listening tools such as TalkWalker, AI tool proficiency, Perfect written English. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Community Manager (Freelancer) position at WITHIN?

This listing links directly to WITHIN's Greenhouse application page. You can apply directly on WITHIN's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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