Community Manager of Supportive Housing (Jessie Street Terrace)

Community Manager of Supportive Housing

The Community Manager of Supportive Housing oversees daily property operations to ensure safe, welcoming, and compliant communities for residents with complex needs, including housing instability, mental health challenges, and substance use issues.

This role manages fiscal responsibilities, regulatory compliance, facilities, risk, and onsite staff while fostering positive resident relationships and collaborating with MidPen Resident Services and external partners.

Through trauma-informed leadership, effective communication, and professional boundaries, the Community Manager promotes resident well-being, housing stability, operational excellence, and a resilient, team-oriented culture.

Responsibilities

• Build positive, professional relationships with residents to foster a safe and supportive living environment.
• Partner closely with MidPen Resident Services to connect residents with resources that promote housing stability and personal growth.
• Manage resident communications, resolve conflicts and complaints, and ensure residents understand their rights and responsibilities.
• Oversee daily operations for one or more properties, ensuring adherence to organizational and regulatory standards.
• Collect rent and security deposits and manage delinquent accounts in compliance with financial procedures.
• Ensure accurate and timely reporting for program certifications, recertifications, and compliance reviews, including Fair Housing, HUD, and TCAC requirements.
• Coordinate emergency preparedness plans and ensure residents and staff are informed and prepared to respond to crises.
• Manage incident reports involving resident safety concerns, property damage, or employee accidents in accordance with organizational policies.
• Supervise onsite staff, providing regular feedback, performance reviews, and growth opportunities.
• Foster collaborative working relationships with internal and external partners and participate in team meetings, trainings, and self-care initiatives to build resilience and prevent burnout.
• Conduct regular property inspections, identify maintenance issues, and partner with the Preventive Maintenance Lead and Facilities Coordinator to implement preventive maintenance schedules.
• Monitor curb appeal and ensure properties comply with safety codes, including fire and OSHA regulations.
• Perform other duties as assigned.

Education and Experience

• Three years of multi-family residential management experience, including two years in Affordable Housing or an equivalent combination of education and relevant experience
• Preferred: Experience within Supportive Housing
• One year of supervisory experience required
• Certification as a Tax Credit Specialist or Certified Occupancy Specialist (or ability to obtain within six months)

Knowledge, Skills, and Abilities

• Knowledge of Fair Housing laws, with completion of FHA certification within the first 60 days
• Strong interpersonal skills, with a demonstrated ability to work empathetically and effectively with high-needs populations
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software such as RealPage
• Ability to manage complex situations, maintain professional boundaries, and remain calm under pressure
• Excellent written and verbal communication skills, with the ability to interpret regulatory guidelines and operational procedures
• Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks & frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl
• The ability to lift and carry up to 50 pounds on a regular basis

Working Conditions

• Availability for occasional evening or weekend hours to meet resident or operational needs

Pay and benefits

Pay Range $25.62- $28.82 Hourly - Pay based on applicable experience and qualifications

Company-provided housing available on-site

Benefits

Benefits and Compensation (see here for full details):

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days